Clicks on track start in Playlist mode

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This topic contains 3 replies, has 3 voices, and was last updated by Ben Allen Ben Allen 2 weeks, 2 days ago.

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  • Author
    Posts
  • #44749
    alan russell
    alan russell
    Participant

    UTrack 24

    I’m getting a click across various outputs when pressing play to start next song in Playlist.

    The clicks are consistent on each song but unique to the songs themselves.
    ie. They happen in the same configuration every time.
    eg. Song 1 always clicks on outputs 1 & 2 , Song 2 always clicks on Output 4 etc..

    The click appears across several channels simultaneously and can be heard on DSub, Headphone and ADAT outputs, generally between -30 to -50db.
    Just one click across several channels at the same time.

    It only occurs on starting the song.. just once as play is pressed.
    Using a play pedal produces the same result.

    Clicks don’t occur when starting from the Multitrack Songs Folder, or in the UTool mixer.
    Only when the songs are queue’d and played from a Playlist in the device itself.

    Rearranging the Playlist does not fix it. Clicks remain the same.
    Removing the ADAT card does not fix it.
    Switching to Play Only mode does not fix it.

    All songs are 44.1kHz / 24bit and recorded via ADAT inputs with ADAT clock input.

    Firmware 4218

    In a large PA this is very noticeable.

    Anyone else having this issue?

    #44911
    Laszlo .
    Laszlo
    Keymaster

    Hi Allan,

    Is there any chance to send us your file and playlist?
    As you said you can reproduce the issue with the playlist song1 I would like to have the following files from your USB drive:
    #Playlists folder including all of the files inside (the best is to zip the entry folder)
    MultiTrack/your song 1 from the playlist. Here you also need to zip the song folder.

    Could you please send me those files (using we transfer etc) to the support_at_cymaticaudio_dot_com address?

    #46693
    Ben Allen
    Ben Allen
    Participant

    Is there any advanced information on this?
    I am having the same issue of random clicks on song start using playlist.

    #46736
    Ben Allen
    Ben Allen
    Participant

    I’m still having the issue, other cymatic users are reporting the same as well.
    Any further information Laszio?
    Thanks

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