Live Player USB and/or Power connections are not secure

Cymatic Audio Forum Live Player LP-16 Live Player USB and/or Power connections are not secure

This topic contains 2 replies, has 2 voices, and was last updated by Kenneth Spencer Kenneth Spencer 5 days, 8 hours ago.

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  • #34339
    Kenneth Spencer
    Kenneth Spencer
    Participant

    I have a Live Player 16.
    In principle this device is good value. However, I seem to be plagued by the fact that the USB socket and the Power socket are rather loose and are liable to cause the device to lose its USB connection.
    Have you any advice on what I should do?
    Thankyou
    Kenneth Spencer

    #34342
    Laszlo .
    Laszlo Burai
    Keymaster

    Hi Kenneth,

    How old is your device? It is still under warranty?
    If yes I suggest you to contact with the place where you bought the device and tell them this issue.
    The connection should be solid.

    #34583
    Kenneth Spencer
    Kenneth Spencer
    Participant

    Thanks Laszlo, for that reply.
    I bought the device in September 2015, so I suspect that it may be out-of-warranty by now.
    It is also in a Virtual Pipe Organ which would have to be out-of-use if the Audio Device had to be sent away for repair.
    I wondered whether this was afrequent issue with the LP-16, because the cables have not been frequently disconnected from either the USB or the PSU sockets.
    Unfortunately, the cable plugs are liable to disconnect momentarily, if for example there is any vibration in the instrument, and that upsets the USB registration with Windows and the Instruments software.
    If you have any ideas, I’d welcome them!
    Best wishes,
    Kenneth Spencer

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