LP – 16 firmware update not working

Cymatic Audio Forum Live Player LP-16 LP – 16 firmware update not working

This topic contains 12 replies, has 5 voices, and was last updated by Paul Mills Paul Mills 1 week ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #28965
    Breaking Band
    Breaking Band
    Participant

    Hi, I’m trying to update the firmware to my LP- 16 with my Mac but your application doesn’t see the device.
    So I’m not able to update the firmware in order to use it.
    I attach two pictures:
    The first one is when I open the application with the device connected
    The second one is what appears when I turn on the LP16
    Can you please help me as soon as possible?
    I have an important gig tonight!

    #28973
    Laszlo .
    Laszlo Burai
    Keymaster

    [quote=”Laszlo” post=2963]Hi,

    This error message means some of the other applications using your device then this blocks the update process.

    Most of the times the users who experienced the same issue it had Native instruments application installed on the computer and that application blocks the update.

    It seems if the user force to close all of the running apps on the MAC that helps to free up the USB driver in this cause the updater starting properly.

    Please follow this instructions:
    0. Reboot your MAC, leave the LP-16 connected
    1. Please find and start the “Automator” app in your launchpad.
    2. Choose the “Application” in the Automator
    3. In the search field type “quit” then select “Quit All Applications”
    4. Make sure the “Ask to save changes” checkbox selected
    5. Command + S –> or “File” -> “Save” name your application “Quit all applications”
    6. Run that Quit all apps then start the USB updater[/quote]

    #28974
    Breaking Band
    Breaking Band
    Participant

    Hi Laszlo, the app is still not working after using the procedure you told me

    I guess there’s some kind of bug going on?!

    HELP PLEASE!!

    #28975
    Laszlo .
    Laszlo Burai
    Keymaster

    What is your OS version?

    Let’s try slightly differently.
    Please follow this instructions:
    0. Reboot your MAC, leave the LP-16 connected but turn it off.
    1. Please find and start the “Automator” app in your launchpad.
    2. Choose the “Application” in the Automator
    3. In the search field type “quit” then select “Quit All Applications”
    4. Make sure the “Ask to save changes” checkbox selected
    5. Command + S –> or “File” -> “Save” name your application “Quit all applications”
    6. Run that Quit all apps then start the USB updater
    7. Turn on the LP-16

    #28977
    Breaking Band
    Breaking Band
    Participant

    Still the same issue
    I’m running Mac OS Sierra
    10.12.6

    #28978
    Laszlo .
    Laszlo Burai
    Keymaster

    Does your LP-16 shows “USB interface mode [MAC]” on the screen?
    Are you removed the USB drive from the front panel?
    Do you see the LP-16 connected successfully on the “Audio Midi Settings” on your MAC?

    #28979
    Breaking Band
    Breaking Band
    Participant

    Everything YES!

    #28980
    Laszlo .
    Laszlo Burai
    Keymaster

    Ok, have no idea what’s going on.
    I think the easiest solution if you update the firmware using Windows computer. –> You need to install the driver first.
    Or try on another MAC

    Sorry for the inconveniences.

    #29703
    Kristo
    Kristo
    Participant

    Same problem, can’t upgarde firmware under OSX, what to do, no Windows machine available! El Capitan, 10.11.4

    #34003
    Greg Turner
    Greg Turner
    Participant

    I got the install to work on MacBook Pro by:

    1) Open ‘Activity Monitor’ app on Mac
    2) Kill any ‘Native Instruments’ applications/processes running (I think mine was Native Access but not sure now can’t remember)
    3) Kill the ‘Audio MIDI Setup.app’ program/process.
    4) try install the firmware update now (if the installer isn’t registering anything (ie. it says ‘No Device Connected’), then take the USB cable out of the Mac & plug back in immediately, this should detect the correct update to install. If the ‘Start Update’ button is greyed out then take the USB cable out & plug back in AGAIN and it should become available.

    Hope this helps the several people in this forum I’ve noticed who gave up/ might not have resolved this problem still.

    #34080
    Laszlo .
    Laszlo Burai
    Keymaster

    Hey Greg,

    Many thanks for your input!

    #34124
    Greg Turner
    Greg Turner
    Participant

    No problem Laszlo 🙂 I can’t verify 100% if the Audio MIDI Setup.app was actually part of the problem of not… but the take away here is to use the Activity Monitor app 😉 Cheers!

    #34409
    Paul Mills
    Paul Mills
    Participant

    Thank you very much Greg i had the same problem few days ago and i gave up. Now i need to try this method, i hope it works in my macbook pro.
    Does anyone still has the same problem?

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