22nd October 2018 at 15:02 #42505
New firmware release available for download, the new firmware should fix clicking issue when using the card with some new revisions of mixing consoles.
Download25th November 2018 at 23:41 #43340
Gabriel A PassParticipant
I’m planning to upgrade my Behringer X32 firmware from 3.08 to 3.09. Mostly just to keep current with Behringer.
No problems now, but will upgrading the x32’s firmware create the crackling problem?
So, are all users recommended to their uTrack to this new firmware?25th November 2018 at 23:45 #43341
I’m running a x32 producer with FW 3.09 ans the Utrack 32 with FW 5.00. No problems!26th November 2018 at 17:24 #43348
I loaded the new FW and this appeared to fix my problem, though since the symptom was intermittent, I’ll have to use it for a few sessions to be sure. I am not able to check the FW revision in the uRemote application, but the unit took a long time to boot when I put the FW in the root of the USB drive the first time, but subsequently boots quickly, so it behaves like it took the FW update. Thanks for your help!
One other question: I would like to use uRemote to play back the recording directly from my X32 setup. I can see the playback menu in uRemote , and it connects to my X32 Rack, but I cannot get it to play back the recordings. Is there a way I can do that? Otherwise, I have to convert the files to .wav with uTool and mix down with DAW software on my laptop.
Steve26th November 2018 at 18:46 #43350
You can play the redordings at once, be sure that your Utrack ist connected via LAN to the router and that the routing in the X32 Routing Menue is correct. “record” all the inputs you want to record, “play” Card 1-8 and so on.. Greetings!26th November 2018 at 18:50 #43351
OK, I think I left the X32 routing in Record mode, so I will switch it to Play and try it again.
thanks30th November 2018 at 14:28 #43445
I still have this problem, but only on tracks recording AUX IN 1-6/T sources on my X32 Rack Console. Firmware on both devices (console & expansion card) is the latest version (X32 3.09 / uTrack 5000). I loaded a recorded file into my WAV editor and had a look at the signal. Partially the signals have been cut on the bottom all on the same level. This is what obviously the noise comes from. Once again: It only appears on recorded AUX IN 1-6/T channels! Recording AUX OUTs or XLR INs works well. Are there any workarounds?
Dirk1st December 2018 at 23:50 #43458
So that is not good news if the problem still exists. Is it intermittent, or does it always fail?
With the older FW, the failure was intermittent for me (worked for 2 rehearsals, failed for 2 gigs). It happened on the XLR ins, and impacted channels 1-8. The XLR ins coming from my second Rack over AES, or routed to the card over P16 did not fail. Could have been a coincidence, or possibly routing the signals through another path fixes it. If your problem is consistent, you might try rerouting your Auxins over P16 then to the card, to see if that helps.
It also seemed like it powers up in a good state and stays good, or in a bad state and stays bad; it never changed from bad to good or vice versa in the middle of a recording. If we could confirm that, then a possible workaround is to do a test recording after you boot up, to make sure there is no noise on any tracks. If there is, cycle power until it comes up in a good state with no noise.
Otherwise, this recording card is not usable, if it can randomly add this noise. My gear is in another state, so I can’t easily experiment.
I am hoping the Cymatic guys can try to reproduce this and come up with a fix soon.
thanks3rd December 2018 at 09:16 #43473
recording AUX INs 1-6/T always fails so far. Even after cycling power many times. I would try the P16 routing workaround, if you could please be so kind to explain briefly. I never did such.
Thanks in advance
Dirk3rd December 2018 at 13:56 #43475
I can confirm that there is an issue if the recording source set AUX IN 1-6/T.
We are started to investigate that issue.
If there’s any workaround or solution for this problem we will publish that on the website.
Thank you for your input.3rd December 2018 at 18:07 #43480
Re-routing via P16/Ultranet is done in the routing pages. For the selected Card Output 8-channel block (say, Card output 1-8), instead of selecting auxin1-6/T as source, select Ultranet 1-8 (or 9-16). Then in the Ultranet routing page, map Direct out Aux 1-8 to Ultranet 1-8 (or 9-16). The P16/Ultranet interface is very handy for repacking signals; for me, I only needed 4 Aux signals recorded, so P16 let me combine 4 Aux ins with 4 XLR ins to go to an 8-channel Card Output block.
So if this Auxin recording issue is a repeatable bug, then it’s good news I do not see it. That may indicate that my use of the P16 routing is a workaround, at least for those who don’t otherwise need the P16 interface.
i would be very interested to know if this reliably addresses the issue.
Steve4th December 2018 at 08:13 #43490
thnks for your support and explanation. I tried your suggestion and it works fine. Signals can be recorded clearly without noise.
As long as the developers need to solve the issue, I will route the signals this way for recording.
Thanks a lot once again
Dirk4th December 2018 at 13:06 #43495
Many thanks for your detailed description!
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