Please tell me your OS version number, and the length of the USB cable what you are using to connect.
Those connection issue most of the times are caused because of the long USB cable.
Could you please make sure you are having the same issue with the provided USB cable as well? (1meters)
I have tried multiple short cables. When the Cymatic asio driver fails the inputs and outputs disappear. I can select the asio4all driver in my daw and the inputs and outputs reappear but playback is is glitchy. The Cymatic asio inputs and outputs won’t reappear until I change the sample rate in the Cymatic driver setting window. I am running Windows 10 Home edition.
We have no new driver releases in cue.
I just wondering this issue what you had on your computer it might be some driver conflict.
Could you please try to disconnect any other audio interface and/or uninstall asio4all driver?
Hello Laszlo, I have uninstalled asio4all and the problem still persists. One thing I have noticed is when I unplug the USB-C power plug from my laptop and run on battery the interface becomes stable with no pops or clicks.
Okay that’s an useful information.
Somehow this looks like an ground loop issue.
Could you please try to connect the uTrack24 to the same power outlet where your laptop connected, or if you have already there connect to different power outlet?
Might be unrelated, but i had problems with both LP-16 and utrack24 crashing because of asio driver, according to my Windows log (event viewer) using Windows 10: my problem was finally solved by setting USB mode in cymatic audio mixer software settings to safe/reliable and setting The buffer size up.