Frequently Asked Questions

USB Drives Find out about all things related to USB thumb and hard drives pertaining to Cymatic Audio products. ARE USB THUMB DRIVES OK? USB THUMB DRIVES Cymatic Audio does not recommend the use of Thumb drives or solid-state drives (SSD) for Direct-to-USB recording...

Return Authorizations

This document outlines Cymatic Audio Return Material Authorization (RA) process.   1. Standard Hardware Warranty Policy The terms of warranty may differ between products. For details please see our Warranty Policy. If your Cymatic Audio product exhibits signs of...

Software warranty disclaimer & licensing agreement

  NOTICE TO USERS: YOU MUST AGREE TO ALL TERMS BELOW BEFORE YOU INSTALL OR USE SOFTWARE, FIRMWARE OR ANY FUTURE UPDATES TO THE SOFTWARES PROVIDED BY CYMATIC AUDIO. IF YOU DO NOT AGREE TO ALL TERMS, DO NOT USE THIS SOFTWARE OR ANY UPDATES. BY INSTALLING OR USING...

Warranty statement (Hardware)

  Cymatic Audio is committed to providing the highest quality products, service and user experience for our customers. In the event of any concern that is not addressed by this Limited Warranty, please contact us.   Limited WarrantyThis Limited Warranty is...

Warranty and Return Policies

Cymatic Audio is committed to providing the highest quality products, service and user experience for our customers. Therefore you will find our statements towards Warranties and the Return Authorization process below.   Warranty statement (Hardware) Warranty...

RA form

If you have more questions please read our Return Authorization policy or take a look at our Warranty statements   Have you received a pre-approved RA Number for this unit/fault? If not, you must contact Customer Support First! Returns without a valid RA number...