Did you check if your product is running the latest available firmware? Yes, I checked and my gear is up to date. Promise! What is your Issue? Products ---uTrack 24 Recorder/PlayeruTrack-X32 Recorder/PlayerLP16 Live PlayerLR16 Live RecorderuTool SoftwareuRemote SoftwareOther Operating System ---Windows 10Windows 8.1Windows 8Windows 7Mac OS XApple iOSAndroidOther Operating System Version Application Version Detailed Description How can this issue be reproduced? Your Name Your Email Phone Number Which of the following describes you? UserRetailer/DealerSystem IntegratorDistributor Δ