Reply To: X32 V4 Update – old recordings clipping on playback

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#145127
Bert ErdmannBert Erdmann
Participant

I have the same exact problem;
after updating to FW 4.06 the u-Track-X32 distorts heavily.
After contacting the MusicTribe support, I’ve received the same statement as well, that the Cymatic Audio software bug is causing this problem.

To me it is completely unexaptable that Cymatic is not taking care of their customers. This issue apparently has been known for quite a while. Add just by discontinuing the product and no longer producing and selling it does NOT mean that the support can or should be discontinued!
We are not talking about new features that are not supported but a bug in the u-Track-X32 software/firmware which is causing this problem.
I believe that we, the Cymatic customers and users of the u-Track X32 card are somewhat entitled to receive proper support for the product. Rendering the product entirely useless is NOT an option, unless Cymatic is offering to buy the card back or offering an alternative solution.

I would be very grateful if Cymatic would understand the seriousness of this issue and would look into this issue and take care of their customers.

THANKS!