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to everybody please note, who reading it post:
support service members don’t help to fix… they only have written to me what I’m the first user who declares of that problem. funny!…
but I had a fix my problem (see below) by reinstalling the software back to the earliest version 3124. Previous software ver. 4218 & 4064 it doesn’t fix it the problem.
best wishes to everybody

Utrack is not recognized when USB-connected to OSX