can’t install drivers

Please connect your uTrack24 to the PC, start the driver installer, when it ask to disconnect/reconnect the uTrack24 remove the power connector (leave the USB connected) then connect the power jack to the uTrack24.
If still not working, please open the control panel and manually remove the uTrack24 diver, reboot the PC and start the driver installation again.
Please also try to re-download the uTrack24 driver https://cymaticaudio.com/downloads