Cymatic Attitude Problems!

So my new unit is working fine, but I spoke to the supplier yesterday and he told me that he doesn’t get the same service from Cymatic as he gave me; he still did not receive a replacement unit for the DOA unit that he exchanged for me and sent back to Cymatic.
Cymatic says that they will give him a new one once he places a new order… Image that a dealer would do that to a client!
This of course is SUPER BAD, because this in the end the end users will be the victims, because my dealer will think twice before he exchanges a unit again.
This is totally wrong behaviour of Cymatic, and they should correct this!

If they want a good reputation, then they need to support their dealers, and give the same service to their dealers as they expect the dealers to give the end users….
I hope this post helps in Cymatic rectifying this matter!