Firmware update problem – urgent

Hi ShawnF,

Sorry to hear this problem.
It seems the only way to solve this issue to send back the device to the distribution where you bought the device.
We already made a correction in 3124 firmware release so all of the devices which already updated to this or higher firmware are not infected with this issue.
We already sent out emails to our distributions to update the devices before they sell the devices. It seems somehow one device with older firmware release slipped out somehow from our distributor. We are really sorry for this issue.
If you need help to get your device to replace please keep touch with us we are here and ready to help you.

Sorry for the inconveniences