Firmware update problem – urgent

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#26919
CymadminCymadmin
Participant

Dear users,

We recently have become aware of a sporadic hardware glitch in the flash memory of the device, causing the firmware update to fail.
Should you experience such problems where the firmware updates fails, please contact your dealer/ distributor for support.
Defective hardware is being replaced under warranty thru the dealer/distributor you purchased the unit from.

The update to firmware version 3124 is important because it solves the potential hardware issue in the firmware.

All current deliveries from our inventories and other newer devices in the pipeline already updated to fw version 3124 are not affected by this hardware issue.

Kind regards,

Cymatic Audio EMEA-support