Di Dwalt,

Please turn off and remove your LP-16 from your PC, make sure, there’s no USB storage device connected to the front USB slot.
Make sure, the LP-16 driver installed on your PC.
Start the upader application on yor PC, plug your LP-16 to the PC, then turn it on.
The updater should detect and update the LP-16.

If you still not able to update, please send us email to: support@cymaticaudio.com