Please make sure you have the latest uTool installed (2.0.033)
Please make sure in the settings of uTool the uTrack-X32 also selected in the device list.
First try the following thing, before you copy the content from your USB drive to the PC:
Open the import tab in the uTool, on the source field make sure the first icon selected (USB drive), then click on the “select removable drive” field.
Select the USB drive which have the recording content.
Wait until the Cymatic “flower” spinning (the uTool check the drive content)
In the source explorer field the uTool list the content from your drive.
Click on the arrow before the MultiTrack folder then select your recordings.
Click on the import button