utrack 24 problem update firmware super urgent

It is still not clear why do you want to update to old firmware release instead of the current firmware release.
Unfortunately it seems the the device cannot be updated.
Something went wrong during the first firmware update.
It would be really useful to know what was the firmware version on your device before you tried to update first time.
At this point I cannot advice you further. You need to return the device to your distributor and ask a replacement device.
If you have a new device please check the firmware version before you trying to update and also make sure you’ll update the 3474 firmware release using network update method.