uTrack24 recording level

Thanks. This has gotten too complex already. Tech support is now saying that the uTrack24 will not work with unbalanced signal coming from the Insert point of a mixer, and only work with a Direct Out. Since many older mixers used at bars and venues in the US where my band is going to play live, I am now thinking that the uTrack24 is not the right device for me. I will be trying it anyways on a mixer with Inserts as I rwwired a TRS snake to supposedly work on an Inseert point. If that fails, I’ll return the unit sadly. So right now, I have bigger problems that the level of the output, which was an issue that appeared in my home studio mixer with send to the first click.