Win10 reports driver UNSIGNED and will not install

Home Page Forums Cymatic Audio Forum uTrack 24 Win10 reports driver UNSIGNED and will not install Win10 reports driver UNSIGNED and will not install

#27412
ChetanChetan
Participant

Hi Mike,

Thanks for the zip file. I had a look at it and it is exactly the one we uploaded on the website. Even the dates of the .sys files inside are from Sep 2016. What is strange though is the fact that the drivers in your dump are time stamped with the previous version of the driver.

I fear that because we did not change the version number of the driver(after the new signature), the install did not probably replace the old files with the new ones.

Could you try the following:
1. Uninstall the uTrack24 driver from Control Panel -> Programs -> Programs and Features
2. Manually delete the two .sys files (utrack24_usb_avs_x64.sys and utrack24_usb_x64.sys) from C:WindowsSystem32drivers if they still exist in that location.
3. Install the uTrack24 driver again.

Im hopeful that this will work for you.

On our side to avoid further problems like these we will probably change the version number of the driver or find a way to make sure that the driver install cleans up the old files.