Home Page › Forums › Cymatic Audio Forum › Live Player LP-16 › WTF? : ERROR: Pre-installation of ‘C:Program Filescymatic audioLP-16lp16_usb › WTF? : ERROR: Pre-installation of ‘C:Program Filescymatic audioLP-16lp16_usb
It seems you have two different problem on the two computer.
On win 7 you should have to install the required hotfixes: https://cymaticaudio.com/forum/liveplayerlp-16/1040-unable-to-install-windows-7-drivers-i-m-very-disappointed#2787
On windows 10 those hotfixes must be included in the system if the OS up to date. Please tell me your windows revision number: Menu/System/About : /Windows version and edition/
You could try to run the installer in administrative privileges. /right click on the driver; “Run as Administrator”/
Please also make sure there’s no another USB device connected to the PC during the driver installation.