Home Page Forums Cymatic Audio Forum Live Player LP-16 WTF? : ERROR: Pre-installation of ‘C:Program Filescymatic audioLP-16lp16_usb WTF? : ERROR: Pre-installation of ‘C:Program Filescymatic audioLP-16lp16_usb

#28488
Laszlo
Keymaster

Sorry to hear this issue.

Please do the following:
Disconnect the LP-16 from the computer
Disconnect any other USB device from the computer (you can leave the mouse and keyboard connected)
Reboot your PC
Start the driver installer –> Please do not connect the LP-16 to the PC
Make sure there’s no USB drive connected to the LP-16 front panel
Connect the LP-16 to the computer where the driver installer ask you. –> make sure the LP-16 shows “USB interface mode” on the display

Please let me know if you still have an issue