Home Page › Forums › Cymatic Audio Forum › Live Player LP-16 › WTF? : ERROR: Pre-installation of ‘C:Program Filescymatic audioLP-16lp16_usb › WTF? : ERROR: Pre-installation of ‘C:Program Filescymatic audioLP-16lp16_usb
12th June 2017 at 15:39 #28488
Keymaster
Sorry to hear this issue.
Please do the following:
Disconnect the LP-16 from the computer
Disconnect any other USB device from the computer (you can leave the mouse and keyboard connected)
Reboot your PC
Start the driver installer –> Please do not connect the LP-16 to the PC
Make sure there’s no USB drive connected to the LP-16 front panel
Connect the LP-16 to the computer where the driver installer ask you. –> make sure the LP-16 shows “USB interface mode” on the display
Please let me know if you still have an issue