Please read the FAQ, and the known issues list (if any) for the firmware release of your device.
Please use the search function on the forum before you submit an issue. If you are new on the Cymatic Audio forum, chances are, somebody asked a similar question before you did. We often notice that same questions that have been answered before get asked over and over again.
When submitting an issue, please be as detailed as possible. Non detailed queries make the problem resolution delayed with back and forth questioning. Please provide exact details with firmware version and the steps to reproduce the problem.