Audio “thumping” coming from uTrack24

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  • 31st July 2017 at 19:15 #28680
    Darrell Miley
    Participant

    Here’s my situation:

    I am unable to play anything back on the uTrack24. There is a fast “thumping” sound being produced by the unit that is constant. Here are some things I’ve tried.

    I’ve created mono WAVs of varying bit rates and resolution. Nothing makes a difference.

    I’ve tried multiple USB sticks. All of them are recognized and the songs are seen but the “thumping” is constant when played or when stopped.

    The unit will not use an external USB HDD. These are not externally powered. I’ve tried multiple brands.

    I am using the most current version of uTool to create the WAVs. I have done this on WIndows 10 and Mac OSX. There is no difference in the result.

    When the unit is powered on, if no USB device is connected, it flashes its LCD screen and all LED lights every few secs. The thumping can be heard when it flashes.

    I have a snake with a DB25 connector and TRS connections. I have tried the unit on 2 separate mixers. The “thumping” is the same.

    This “thumping” happens on 2 units. One is the current firmware the other is 3796. Both units behave the same. They flash when no USB device is connected and they both produce the audio “thumping”

    I’ve tried different settings for playback and even clock (since the thumping is rhythmic but nothing changes.

    At this point I am out of ideas. The only thing I can think of is that there is a problem with the cable maybe? It’s brand new, no damage. ProCo from Sweetwater DB25.

    Any help or suggestions would be greatly appreciated.

    2nd August 2017 at 11:52 #28682
    Laszlo
    Keymaster

    Hi,

    That is sounds very bad sorry to hear that.
    When i read your message my first thought was the unit need to replaced but as I can see you have that problem on both two uTrack24. Very unlikely both two device has this issue…
    The only thing came in my mind is that DB25 cable pinout is that cable has Tascam pinout?

    Do you hear the same noise where the DB25 disconnected and you listen the TRS output on the back of the uTrack24?

    2nd August 2017 at 21:22 #28683
    Darrell Miley
    Participant

    Thanks for the response Laszlo. I’ll see if I can try another cable and the TRS outputs and report back.

    For the other problem, when you turn on the unit is it supposed to flash periodically until you put a USB drive in it?

    Thanks

    3rd August 2017 at 02:33 #28684
    Darrell Miley
    Participant

    There’s no difference when using the TRS or DB25 cables. I’m at a loss. I’ve even tried different power circuits. I’m completely out of ideas. Unless you have another idea that I haven’t tried I’m going to return this. It’s unfortunate because I really wanted to use this.

    3rd August 2017 at 13:33 #28685
    Laszlo
    Keymaster

    [quote=”thepunkinator” post=3041]Thanks for the response Laszlo. I’ll see if I can try another cable and the TRS outputs and report back.

    For the other problem, when you turn on the unit is it supposed to flash periodically until you put a USB drive in it?

    Thanks[/quote]

    No it shouldn’t flash periodically.
    That is really strange.
    I am also running out of ideas.
    Could you please confirm that device updated to 4016 firmware? –> Menu/utilities/system details
    If not please update and tell me which firmware version was on the device.

    3rd August 2017 at 13:48 #28686
    Darrell Miley
    Participant

    Hi Laszlo,

    I just double checked the unit and it is updated to 4016.

    3rd August 2017 at 14:55 #28688
    Laszlo
    Keymaster

    From the description what you provide me it seems that is an hardware issue in the device. But very strange to have an identical issue on both two devices and no other customer report any similar issue with the device.
    I think the fastest way to solve this issue if you get your device replace.

    I’m very sorry

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