Blank Screen Fresh Out of the Box

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  • #26425
    Buddy BrownBuddy Brown
    Participant

    Hi!

    This is my first experience with LP-16 and I’m at a loss. I might as well put it out there (in case this helps my case at all) that I leave in 4 days for a tour and my first rehearsal is in 2 days so I’d be very grateful for a fast response. It would be an amazing help! Otherwise, I’ll have to return the device and find an alternate method.

    I took my brand new LP-16 out of the box, plugged it in > No boot screen. Buttons did not bring up menus. The device seems blank.

    I have a USB thumb drive which I formatted to FAT32 on a Windows 7 OS and added a song through uTool. Seemed to transfer smoothly.

    Put the USB drive into the LP-16 > The screen is still blank (no response from buttons) however the light on the drive is blinking as if it is in use.

    Installed drivers and updated firmware through Windows 7 > Failed multiple times. Now the LP-16 is not able to be read when plugged into the machine.

    Attempted firmware via OSX laptop > Success!

    Removed device. Powered on. Still blank. No response from buttons.

    Plugged USB thumb drive in. “In use” light is still blinking after an hour of sitting, and still nothing.

    I’m actually hoping there is some tidbit of information that I’m missing and this is entirely a correctable mistake on my end! lol!

    Any help would be greatly appreciated!

    Thank you in advance!

    Drew
    407-765-0248

    #26427
    Laszlo .Laszlo
    Keymaster

    Hi Drew,

    It seems unfortunately you received defective device.
    Please contact with your local store (where you bought the device) and ask replacement.

    We are sorry for the inconveniences.

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