Cannot Update Firmware on uTrack - X32 - Cymatic Audio

Tagged: Firmware update, Skipping and Noise

This topic has 2 replies, 2 voices, and was last updated 3 years, 6 months ago by Laszlo.

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6th May 2020 at 15:24 #87942
Davis Clapp
Participant
Hope you are all safe and sound, I am having a few odd issues all of the sudden.
A. Skips and crackles on recordings
B. Cannot update firmware ??? Tried all ways and different externals, computers, USB Sticks…..Nothing
Any Thoughts on a way to force shock this and my other 6 u32 cards to update????? Otherwise I am ourt a lot of cash for a card that can’t do anything for me
8th May 2020 at 20:01 #88129
Davis Clapp
Participant
Yeah Guessing Customer Support is NOT looking here, seems really poor business to discontinue the 32 when the console it was probably developed for is ….oh yea 32 channels. I am trying to get card to take update and it WILL NOT so I will ask again here, any help out there
11th May 2020 at 13:23 #88333
Laszlo
Keymaster
Hello,
Could you please try to update your device by using the network firmware update method?
https://cymaticaudio.com/images/downloads/manuals_and_brochures/Cymatic_uTrack-X32_FirmwareUpdateGuide.pdf
For further technical questions please contact us at support_at_cymaticaudio_dot_com email address
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