Hi I have received my new LP16 in the mail but have had 2 problems.. 1. Firmware updater reads an error message ERROR: ArchDI_GetDfuDeviceProperties failed. Error Code: 0xE00002C5
OnTop of this problem I have been trying to send this message for an hour via contact page using every possible category and get only the image uploaded below!
Thanks for the heads up about the contact page. We should resolve the problem soon.
This error code means “USB device is already opened” Which operating system do you using? Please check there’s no another audio application running on your PC/MAC Try to remove the LP-16, then reboot your PC/MAC, start the updater, and connect back the LP-16.