cannot write to cymatic support!!

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  • 25th April 2016 at 22:56 #27009
    Gary Jones
    Participant

    Hi I have received my new LP16 in the mail but have had 2 problems..
    1. Firmware updater reads an error message ERROR: ArchDI_GetDfuDeviceProperties failed. Error Code: 0xE00002C5

    OnTop of this problem I have been trying to send this message for an hour via contact page using every possible category and get only the image uploaded below!

    Attachments:
    26th April 2016 at 11:45 #27010
    Laszlo
    Keymaster

    Hi Tiffyleek,

    Thanks for the heads up about the contact page.
    We should resolve the problem soon.

    This error code means “USB device is already opened”
    Which operating system do you using?
    Please check there’s no another audio application running on your PC/MAC
    Try to remove the LP-16, then reboot your PC/MAC, start the updater, and connect back the LP-16.

    I looking forward for your feedback.

    26th April 2016 at 13:48 #27011
    Gary Jones
    Participant

    Well it took a few reboots and switching the unit on and off a few times but it worked in the end thanks.

    26th April 2016 at 15:34 #27012
    Laszlo
    Keymaster

    Thank you for your feedback

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