cant instal driver

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • 16th November 2017 at 10:23 #29126
    Laszlo .Laszlo
    Keymaster

    Hi,

    Which device are we talking about?

    16th November 2017 at 20:30 #29129
    jeffjeff
    Participant

    oh sorry u track 24 i follow i follow on screen instructions where it says disconnect . i do that then reconnect and and same screen comes up again that says disconnect..it wont install

    17th November 2017 at 00:01 #29130
    jeffjeff
    Participant

    how cajn i install this driver help the same screen keeps coming up reconnect and its not connectinggi

    17th November 2017 at 03:47 #29131
    jeffjeff
    Participant

    getting an parseinf failed error 3 message now

    17th November 2017 at 10:38 #29132
    Laszlo .Laszlo
    Keymaster

    Hi,

    You need to remove the USB drive from the front panel of uTrack24 before you connect to the computer.
    Does the uTrack24 shows “USB interface mode” on their screen were you connect to the computer?

    17th November 2017 at 14:09 #29133
    jeffjeff
    Participant

    hi i dont have any usb drive in the front

    17th November 2017 at 14:10 #29134
    Laszlo .Laszlo
    Keymaster

    Does the uTrack24 shows “USB interface mode” on their screen were you connect to the computer?

    17th November 2017 at 14:14 #29135
    jeffjeff
    Participant

    hi yes now its says usb interface mode but the driver doesnt install

    17th November 2017 at 14:34 #29136
    Laszlo .Laszlo
    Keymaster

    I think this can happens because the uTrack24 not detected properly.
    Please remove any other USB device from your computer (leave connected the mouse and keyboard only), reboot your pc start the driver installer and connect the uTrack24 to the computer were the driver installer ask you to do that.
    If you have any other USB soundcard or webcam etc this must to be disconnected before you start the driver installer

    17th November 2017 at 14:34 #29137
    jeffjeff
    Participant

    i follow instructions in manual i run the set up for drivers then its says disconnect i do that then the same disconect screen comes up again disconect

    17th November 2017 at 14:39 #29138
    jeffjeff
    Participant

    i want to use as computer interface

    17th November 2017 at 14:47 #29139
    jeffjeff
    Participant

    driver shows unsigned on PC windows 7 any work around ? anyone

    17th November 2017 at 14:50 #29140
    jeffjeff
    Participant

    i have no other usb connected only mouse and keyboard

    17th November 2017 at 16:45 #29141
    Laszlo .Laszlo
    Keymaster

    [quote=”prend” post=3439]driver shows unsigned on PC windows 7 any work around ? anyone[/quote]

    On windows 7 (64 bit) systems you need to have a Windows6.1-KB3035131-x64 hotfix installed (this update must be installed first), then reboot the computer and install the Windows6.1-KB3033929-x64.
    Reboot the pc again.
    You could try to run the installer in administrative privileges. /right click on the driver; “Run as Administrator”/

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