Can't install frimware updato because win 8.1 does not see the device

Home Page Forums Cymatic Audio Forum Live Player LP-16 Can't install frimware updato because win 8.1 does not see the device

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  • #37753
    tee deetee dee
    Participant

    Just bought LP16.
    Tried to update it from firmware 956 to 958. But every time i launch as admin the updater x64 the screen is “no supported device conncted”. Is there a way i can update the lp16 directly from the usb thumb dreive port?
    How can i solve?
    in addition, i cannot properly end the installation process for the usb interface. at hte end it keeps me telling installation failed. I rather pisse off because nothing seems to work just out of the box.

    Thanx for the help

    #38058
    Laszlo .Laszlo
    Keymaster

    Hi,

    First you have to install a driver on your computer.
    We have a dedicated driver for windows 8.1 users, please make sure you have downloaded the right version.
    Once the driver installed (need to remove the USB drive from the LP-16 during driver installation or firmware update) you can start the firmware updater on your computer.

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