5th February 2019 at 17:52 #44749alan russellParticipant
I’m getting a click across various outputs when pressing play to start next song in Playlist.
The clicks are consistent on each song but unique to the songs themselves.
ie. They happen in the same configuration every time.
eg. Song 1 always clicks on outputs 1 & 2 , Song 2 always clicks on Output 4 etc..
The click appears across several channels simultaneously and can be heard on DSub, Headphone and ADAT outputs, generally between -30 to -50db.
Just one click across several channels at the same time.
It only occurs on starting the song.. just once as play is pressed.
Using a play pedal produces the same result.
Clicks don’t occur when starting from the Multitrack Songs Folder, or in the UTool mixer.
Only when the songs are queue’d and played from a Playlist in the device itself.
Rearranging the Playlist does not fix it. Clicks remain the same.
Removing the ADAT card does not fix it.
Switching to Play Only mode does not fix it.
All songs are 44.1kHz / 24bit and recorded via ADAT inputs with ADAT clock input.
In a large PA this is very noticeable.
Anyone else having this issue?12th February 2019 at 14:57 #44911LaszloKeymaster
Is there any chance to send us your file and playlist?
As you said you can reproduce the issue with the playlist song1 I would like to have the following files from your USB drive:
#Playlists folder including all of the files inside (the best is to zip the entry folder)
MultiTrack/your song 1 from the playlist. Here you also need to zip the song folder.
Could you please send me those files (using we transfer etc) to the support_at_cymaticaudio_dot_com address?4th April 2019 at 14:35 #46693Ben AllenParticipant
Is there any advanced information on this?
I am having the same issue of random clicks on song start using playlist.6th April 2019 at 13:09 #46736Ben AllenParticipant
I’m still having the issue, other cymatic users are reporting the same as well.
Any further information Laszio?
Thanks8th August 2021 at 13:46 #161233Hugo VandendriesscheParticipant
Same problem here
2021 and no feedback from Cymatic ?
Love the unit but we need a solution/workaround to this !26th August 2021 at 20:48 #161921Gabor PosztParticipant
I have the same problem. No firmware update, no sign or solution from Cymatic.
All other posts in the forum with the same problem ended up with no solutions.
I´m disappointed.11th September 2021 at 17:50 #163740Hugo VandendriesscheParticipant
For other users with this issue : we’ve change to sandisk usb sticks and the clicks are gone.
(SANDISK USB 3.1-stick Ultra Filt 32 GB)
- You must be logged in to reply to this topic.