Disconnects of uRemote after a while

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  • 27th December 2016 at 02:35 #27725
    Wouter
    Participant

    I have been experiencing disconnects of uRemote, where it just drops the connection to the uTrack after a while, and the UI does not change anymore. I can click the play button for instance, and nothing happens. This happens in at least the meter view and the home view

    I have tried two PCs and two different networks.
    OS: Windows 7 32bit (machine 1) and Windows 7 64bit (machine 2)
    UTrack firmware: 3474
    uRemote 1.2.018
    LAN A:
    Gigabit Ethernet to both the UTrack and the PC
    LAN B:
    wired Gigabit to the uTrack, wireless N on 2,4GGz to the PC

    In both cases the firewall is off.
    Anything I could do to diagnose this?

    29th December 2016 at 12:00 #27737
    Laszlo
    Keymaster

    Hi wouterweg,

    We already discovered that issue previously. We are working on the solution, with the coming uRemote version that problem should be solved.
    In the meantime there’s a workaround to make the connection stable.
    Please install the Copperlan manager on your pc https://www.copperlan.org/index.php/download
    Start the copperlan manager, make sure the proper networking interface selected. (gear icon at the upper right corner, then select the interface where you connected to the router)
    Sorry for the inconveniences

    29th December 2016 at 16:39 #27738
    Wouter
    Participant

    OK, got it. Will do.
    Thank you for the reply, I have just installed the copperlan manager.
    So far so good

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