Display Backlight and Button Led

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  • 16th October 2019 at 11:37 #66033
    Jorge Grudnman
    Participant

    Hello:

    We have ten uTrack24 untis at our university and suddenly in one of these units the display backlight has dimmered almost without illumination.

    On the other side we have another unit with folder button off. Although it works the led light is off.

    All the units are upgraded to the latest firmware, but as there is no option visible in the menus to higher the contrast of the display or in or off a button led, is there a way to do it? Or perpaps is a unit fault?

    All teh units are under warranty and these issues appear only in two units with the same hours of work at classroom.

    Thanks in advance

    7th November 2019 at 14:08 #71158
    Laszlo
    Keymaster

    Hello

    The issue what you described to me it looks like hardware related issue, please get touch with the place where you bought your device and ask a replacement.

    Please let me know if you need further help on this topic

    8th November 2019 at 08:36 #71243
    Jorge Grudnman
    Participant

    Hello Laszlo:

    Many thanks for your support. We bought these units at Thomann but as we are engineers and due we have no distributor in Spain, I would like to know if there is chance to buy only the spare parts: display and buttons led. We can replace it, we know that this will void the warranty but we feel comfortable with this due if we need to send to Thomann the units, we can’t use for our course until the new ones arrive.

    Thanks in advance

    10th November 2019 at 09:16 #71454
    Sergio De Berardinis
    Participant

    Hello
    I’m new member on the forum and hope this is the right topic.
    My utrack24 has the latest firmware update and question is if there is any possibility on the unit to adjust the display contrast.
    I’m a drummer and I work every day in live situation so it is necessary for me to see clearly which song to select.
    Thanks for your time.
    Sergio De Berardinis

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