Driver uTrack X32 dont work

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • 8th November 2016 at 02:19 #27535
    Dirk Seidel
    Participant

    Hello
    I have installed the new Driver,but Win7 dont accept this.
    I have installed the patch KB31223479 too.
    Please can you help me?
    Thank you
    Dirk
    ASIO/WDM driver and Mixer Panel for Windows 7, 8 and 10 (32 & 64-bit)

    Windows USB ASIO/WDM Drivers V6.19.0 (Oct 18, 2016)

    Note: Windows requires a new extended validation code signing(based on SHA-256) mechanism for drivers. Earlier versions of Windows 7 and Windows 8 cannot verify the new certificate, in which case please update your windows with the hotfix KB3123479.

    8th November 2016 at 13:10 #27536
    Laszlo
    Keymaster

    Hi Dirk,

    Do you have already installed the driver and the driver does not work or you tried to install with no success?
    What is the error message?
    You need to remove the USB drive from your uTrack-X32 when you try to connect to your PC.

    8th November 2016 at 13:29 #27537
    Dirk Seidel
    Participant

    I have already installed the driver,the driver is not work
    there is no usb drive plugged in.

    The Driver has no digital Signature.

    8th November 2016 at 15:48 #27538
    Laszlo
    Keymaster

    Are you sure you have installed the proper hotfix?
    In your description I can see KB31223479 but the KB3123479 needed. Probably that is only typo but please double check.
    https://support.microsoft.com/en-us/kb/3123479

    8th November 2016 at 16:42 #27539
    Dirk Seidel
    Participant

    The patch is correct
    on my other laptop with Win7pro the system run.

    8th November 2016 at 17:04 #27540
    Laszlo
    Keymaster

    So if I understood correctly you have one PC where you can use the driver correctly that is Win 7 pro; then you have an another PC with windows 7 (that is not pro? 32 or 64 bit?) where you have that issue with the signature? And you have a KB3123479 patch installed on both two PC?
    Could you please try to remove the driver, reboot the PC then install it again?

    14th November 2016 at 23:20 #27551
    audioworksHU
    Participant

    [quote=”Dirkmoon” post=1952]The patch is correct
    on my other laptop with Win7pro the system run.[/quote]

    Use this tool to check/remove the driver: https://www.nirsoft.net/utils/usb_devices_view.html
    Once the driver is removed reboot your non-working Win7 PC then re-install the driver from scratch.

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