I recently got a Utrack 24 for the purpose of using as a sound interface for my synths and drum machines. I am experiencing drop outs and crashes every time I use with device with Ableton Live 9 and it’s quite frankly very annoying. Yesterday the mixer panel showed 52 drop-outs detected. I have to restart the device every time a crash or dropout happens as Ableton can’t detect the device.
I have the latest firmware installed (was already on the device when I bought it, so I’m guessing it’s from the latest factory batch).
Today I had a blue screen crash that said:
Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL
What failed: utrack24_usb_x64.sys
I am using Win10, Amd Ryzen 5 2600, 16gb ram. Usually settings in mixer panel are set to Minimum Latency or Low Latency, 64 samples or up to 256 samples. I’ve tried using reliable or safe and +1024 samples but crashes and drop out still happens. If I use +512 samples and Relaxed/further above I for instance will get massive stuttering when using web applications like YouTube.
Crashes/drop out have only so far happened when using Ableton Live 9.
I am currently on vacation in Slovakia but I will try that when I get home. I am using a long USB cable, as the uTrack24 is in a rack system and cannot reach my computer with the short cable, so will try the solution with the short one and a hub in between.