Dropouts

Hi,

There’s several things what you need to check.
-The firmware on the card updated to 3865 firmware release.
-The USB drive must be formatted with uTrack-X32 card.
Very unlikely the playback has dropouts and the recording not. I assume the dropouts happened during the recording.
I suggest you to make a test recording on USB HDD (formatted with uTrack-X32) and check the status in uRemote. If any dropouts happens during recording it must be displayed in the application.

Hi,

Thank you for your feedback.
What kind of drive is that? (brand and type)
Some drives are really sensitive for the resonances, which can lead to dropouts.
Can you please try to put some soft material below the drive an check the dropouts?

Thank you for your feedback.

The USB sticks will won’t work for sure, let’s focus on the HDD’s.
Please make sure the drive freshly formatted with uTrack-X32, no another content on the drive.
Previously we had an option to create a new take (gapless) during the recording. This can lead similar issues what you described above. Now in the current firmware release we don’t allow to create a new take (or multiple) within one minute. Could you please check again the frimware are updated to 3865 version?
Once you have set up the system make a test recording and try to create a new take after one minute and check the status on the uRemote.

Hello Laszlo

After the testing of yesterday, I test the playback in Utool V2.0.061. (Like Take 003) from Saturday 23-09-2017

And the first records are full whit dropouts, I also check the log files there is a complete list off drop outs, so that I heard that well 🙂

And when I playback a song after 8 minutes the playback stops! It looks like he can’t not find the next multitrack. In all the log file’s I found that the next track 2 create after 9 sec of starting the record? And track 3 after 15 minutes?

Also I found a couple of an error like “No streaming message received for last 10 sec”….

I also playback the test records (take 12) from yesterday Sunday 24-09-2017, and also it stop in Utool after 8 minutes…. When I look in this log file all is oke no dropouts or other message. And this is the same hard drive I used on Saturday….

I hope this can help you to found a solution.

In the Attachments you find the log file’s

Greetings peter Visscher.
Holland

Hello Laszlo.

Thanks for your quick reply

The sleep mode I can understand, soon as I come home I will setup the same drive and wait a couple of hours to start the record.

I have none other content on the drive it was freshly format drive

The other option to lay the hard drive on soft material I have done this at the live gig. And also test it yesterday to knock on the table. On that (yesterday) moment I had no dropouts but I will test this also again…

The cabling was correct because after the dropouts I reconnect the drive on both site, and still I have dropouts…

Wat I have thinking, good it bee some problems with the clock source?

Tomorrow I will try to send you all logs from Saturday, Sunday and to day.

For now I don’t want to format the drive because yesterday in de testing mode al runs fine.
We keep in contact

Greetings Peter

[quote=”Cederick” post=3228]
Also, I cannot download latest 3865 update!!!
I just come to some error page!

I’m still waiting for reply from customer support…[/quote]

Hi,

Are you using internet explorer? Some people are reported issue with some versions of this browser, please re-download the firmware file using Chrome, Firefox, Safari etc browser.
Once you updated the firmware on the card, please re-format your USB drive with uTrack-X32.

Hello Laszlo and Cederick.

Cededrick can you please explain your situation, where you record standalone like only one mixer was active maybe a stage box? Ore have you the same situation like my FOH M32 >stage box DL32 > X32 Monitor and as record.

I try also to download firmware 3865 after login on the site I get extra option like “software, firmware and drivers” I can download in Chrome without any problem, Internet exploder give me a problem it wil be like text file

Laszlo in the attachment you find al logs I rename the logs in the same way as the take number. The logs are from Saturday the “live gig” with all the problems. The logs of Sunday with the “test setup” where all went fine and from yesterday with your advice, and with the same drive

On Saturday I also see a folder take 007 with an error in Utool, in windows exploder I see it has no date stamp is this not also strange?

Soo yesterday I make some test on your advice in folder “Test advice from Laszlo Monday 250917” you find the logs
First I startup the system “16:19:47 013 reclog”, and wait a long time before record “014 Reclog” No drop outs so the sleep mode is not the issue.. Dam …

Then in log 015, 016 and 017 you see drop outs. .. Yes,
This when I nock the hard drive, when I nock on the table noting happens. I must hit it very hard for the dropouts I go on with less nocking the drive go’s on with recording and no drop outs any more. Soo that is different as Saturday, where I have a constant stream of dropouts …dam again. And get I a new hard drive 🙂 🙂

So I try again the sleep mode, by hit the table and start the record 018 noting happen. No drop outs and so on. So I don’t really understand wat is happing on Saturday but it is for sure it gives no trust in the system.
A friend of my use a SSD drive is this maybe better no mechanical parts?

Then for the 8 minutes stop play back in Utool I remember now we also discuss this “4 months 2 weeks ago #2713” in the topic: Utool V2.0 stops after 8min playback.

But in the last reply from “Digichtetan” he called this a bug in Utool,

Hi Peter,

Thanks a lot for uploading the song. We figured out that the problem happens only in the “target editor” and not when creating the song.

The bug is that, only one multi-channel wave file is played back in the uTool target editor. We will soon have a fix for this problem.

Thanks again.

I still hope that Cymatic find a solution for this problem, because the mixer function is a big benefit for me.

So wat to do with the dropouts problem can I get better a SSD drive instate of a normal hard drive with mechanical parts and problem when there are vibrations

And I still hope on a solution for the 8 minutes playback problem in Utool…

Greetings Peter Visscher

Again sorry for my bad English I’m from Holland

Hi Peter,

That’s an interesting feedback.
It seems something seriously wrong. I spent some time to read though all of the logs.
The problem there’s no strait indication what is going on with the drive.
eg:
This can be happens because of the “sleep mode”, you can see right after starting the recording there’s a problem

(14:08:57) -> Started pre-recording
(14:21:36) -> Start Recording
(14:21:36) -> Renaming Directory from /MultiTrack/_TempTake0007 to /MultiTrack/Take0007
(14:21:37) -> Entered Recording State
(14:21:47) -> Error: No streaming message received for last 10 seconds!!!
(14:21:53) -> Button Stop pressed from uRemote: Stopping recording Now
(14:21:54) -> Exiting Recording State

But this one is really strange. Here you can see in the first chuck has no problem at all then everything messed up.
(16:14:18) -> Started pre-recording
(16:45:38) -> Start Recording
(16:45:38) -> Renaming Directory from /MultiTrack/_TempTake0005 to /MultiTrack/Take0005
(16:45:40) -> Entered Recording State
(16:45:45) -> Next Gapless recording file created : MultiTrack/Take0005/Take0005(0002).wav
(16:53:28) -> Next Gapless recording file created : MultiTrack/Take0005/Take0005(0003).wav
(16:55:16) -> Error: Dropout @:564 seconds
(16:55:22) -> Error: Dropout @:569 seconds
(16:55:22) -> Error: No streaming message received for last 10 seconds!!!
(16:55:27) -> Error: Dropout @:574 seconds
.
.
.
(17:13:39) -> Next Gapless recording file created : MultiTrack/Take0005/Take0005(0004).wav
(17:13:44) -> File Enocder Error: File WriteError

Some of your logs has this line: Error: No streaming message received for last 10 seconds!!!
This means something is really wrong and the data trasfer stops more than 10 seconds, and after that the “File Enocder Error: File WriteError” really indicate serious problem.

Do you ever experienced issue where you try to record from analog inputs using the console internal clock?
Which device is the master in your setup where you are using digital communication?

About the uTool, in Target editor mode it just reads the first chunk of the recording, which is around 8 minutes, that’s why you cannot play back the entry song. I don’t think we will provide a solution for this request in the coming weeks (sorry)

I agree it worth to try with SSD (MUST BE FORMATTED WITH THE CARD).
It would be nice to try with one another HDD as well.

Somehow the uTrack-X32 cannot access to the drive cannot finish the write process.
[i]
When the first band start I start the record after while of a time I notice that Cymatic record time freeze and runs not synchro white the normal time. The seconds make some jumps or lost.[/i]
This can happens if you have a lot’s of dropouts in the recording or when not possible to write on the drive.

Sure fully understood you are pissed of is something fails.
I would give a try with the updated firmware to have better compatibility with the drives and include almost two years development but of course that’s your decision.

Hello Laszlo

I had spoken with my friend and for sure we make next Saturday a setup, similar to the setup of last Saturday.
With a Midas M32 rack a DL32 and a X32 core instant of the X32 full. The core has then the Cymatic card and hard drive from the X32 Full from last Saturday.

if I test the S16 stage box at home I will send you the results

And for Thibault and Cederick I have a question, please can you explain what were your setup.
Standalone mixer, or also over some AES50 network communication.
And on wat point you notice you have dropouts at the record or on playback mode

And Cederick please give the firmware upgrade a try…

Greetings Peter

Thanks for the detailed information.
Still not clear what is this issue exactly. If you have a serious clocking issue most likely the recording should stop.
The error message on the uRemote means: “RecordingWriteError / Recording error! / Disk Write Error”
First of all I would try another drive as I see correctly in the logs you are using the same Hitachi drive all the time.
I looking forward for your feedback about your test with a different gear and with the different drive

This is what I get when I’m trying to download the latest firmware!

NOT the earlier, those can be downloaded just fine.

[IMG]https://i63.tinypic.com/2jaffgy.jpg[/IMG]

[quote=”Cederick” post=3254]This is what I get when I’m trying to download the latest firmware!

NOT the earlier, those can be downloaded just fine.

[/quote]

The reason why you have this error because the previous files are zip and the current file is .bcd format. It seems the internet explorer is the only browser on the word which not able to download this 2MB file.
I have sent you an explanation and the firmware in email.

The formatting time depend on the drive size. It should take several minutes (maximum)
You can find details about the LED status in the user manual or quick start guide
https://cymaticaudio.com/images/downloads/manuals_and_brochures/Cymatic_uTrack-X32_QuickStartGuide_EN.pdf

https://cymaticaudio.com/images/downloads/manuals_and_brochures/Cymatic_uTrack-X32_FullManual_EN.pdf

Hello. Laszlo

For your information

Last week I have the opportunity to test again on a live show, with a similar setup as ware I start the topic and have all dropouts and streaming errors.

The setup was a Midas M32r <<<<>>>> X32 Core with the Cymatic card as record and the sync clock comes from the M32r. I format the (same) hard drive. Almost direct when I start the record I get problems. Like dropouts and other errors

(20:58:54) -> Fw:3865 HwVs:2
(20:58:54) -> Device type:Hard Drive, Vendor:HGST HTS, ProductId:545050A7E380 , Rev:GG2O
(20:58:54) -> Start prepare pre-recording
(20:58:55) -> Date 30-09-17
(20:58:55) -> Created Folder : /MultiTrack/_TempTake0003
(20:58:55) -> SR:48000 depth:24: ActiveTracks:32
(20:58:55) -> StreamingChannelMode set to Recording… NoChange!
(20:58:55) -> Started pre-recording
(21:00:49) -> Start Recording
(21:00:50) -> Renaming Directory from /MultiTrack/_TempTake0003 to /MultiTrack/Take0003
(21:00:50) -> Entered Recording State
(21:00:55) -> Next Gapless recording file created : MultiTrack/Take0003/Take0003(0002).wav
(21:08:48) -> Next Gapless recording file created : MultiTrack/Take0003/Take0003(0003).wav
(21:10:12) -> Error: Dropout @:548 seconds
(21:10:16) -> Error: Dropout @:549 seconds
(21:10:21) -> Error: Dropout @:550 seconds
(21:10:26) -> Error: Dropout @:551 seconds
(21:10:31) -> Error: Dropout @:555 seconds
(21:10:31) -> Error: No streaming message received for last 10 seconds!!!
(21:10:37) -> Error: Dropout @:573 seconds
(21:10:40) -> Error: Dropout @:583 seconds
(21:10:45) -> Error: Dropout @:585 seconds
(21:10:49) -> Error: Dropout @:586 seconds
(21:10:57) -> Error: Dropout @:604 seconds
(21:11:09) -> Error: Dropout @:615 seconds
(21:11:13) -> Error: Dropout @:617 seconds
(21:11:16) -> Error: Dropout @:619 seconds
(21:11:21) -> Button Stop pressed from uRemote: Stopping recording Now
(21:11:24) -> Exiting Recording State

I test it a couple of times and still I get dropouts and streaming error, so I try again this weekend the hard drive with a complete new setup ad my home

The test setup ware a X32 Core with “Cymatic Utrack” as playback over AES50-A >>>> X32 Compact AES50-A with “Cymatic Utrack” As record unit. The recording card is set on AES50- A 1 32 as source, and the core get his clock from the compact over AES50.

The record time was a couple of hours without any dropouts or something else. For me is it clear that there are no problems with my hard drive, I’m 95% sure there must be something wrong in the AES50 path in combination whit a Midas DL32 firmware 1.7

Maybe there are others users with the same problems or recognize this… please let we share the information Soo that we can help the Cymatic development team to find a solution. In stat of some others ho clams that Cymatic utrack is bad product and a waste of money.

I’m a owner of 3 cards a friend of my have also one, normal we use it as standalone. Like one mixer with only the Utrack on board and the DL32 / s16 on stage we never have a problem, on till now (FOH M32 > DL32 < Monitor X32) we never has this big problems like the dropouts and streaming error.

So Laszlo I hope you have something on this information …

Greetings Peter
Holland.