Firmware update and uRemote

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  • 8th April 2016 at 06:13 #26979
    Stephen Whitmore
    Participant

    I have updated my uTrack to latest firmware, and now uRemote on iPad
    Is functioning very differently to previous and as per manual n your website.
    I used to be able to scroll through a list of next songs to load in multitrack playlist mode.
    This has disappeared and I can only use forward and back buttons to navigate
    Which is not very useful for large playlists.
    Also the fail safe stop button has changed, now the playback stops instantly.
    I have the latest software and firmware of all items as of April, 2016.

    There is no mention of this is the release notes or do I have to change settings
    in uTool or elsewhere?

    12th April 2016 at 14:54 #26990
    Laszlo
    Keymaster

    Hi Congaroo

    Sorry for the delayed response.

    I apologize for this mistake related to uRemote.
    This bug slipped through our testing. We shall have it solved in the next firmware release soon.

    14th April 2016 at 01:18 #26995
    Stephen Whitmore
    Participant

    Is it possible to reinstate the previous firmware, as this version suited our needs much better,
    Until the next firmware version is updated,
    Or can you tell me when these upgrades will be available,
    As these features are the main reason we purchased the UTrack 24?

    14th April 2016 at 10:56 #26996
    Chetan
    Participant

    Hi Congaroo,

    The problem occurs due to the firmware of the uTrack24. You can roll back the firmware from 3124 to 2193. The firmware is available in the downloads section. Please check the release notes of 3124 to see if you will miss any new features that you absolutely need.

    We shall have a new firmware update soon, and we strongly recommend you to upgrade to the new firmware, once it is available. Of course a notification for the new firmware will be sent to all the users.

    15th June 2016 at 17:27 #27135
    Chetan
    Participant

    Hi Congaroo,

    A new firmware version 3474 is available. You can update to this version for many bug fixes and all the new features.

    11th August 2016 at 19:32 #27282
    Larry
    Participant

    Hi,

    I also updated my uTrack24 Firmware to 3474 (June, 2016) and I’m having a problem with my uRemote mixing screen. When a song is playing, track number 5 or level meter #5 shows like its missing but I do have my percussion track playing. The sound is there but in the mixer it shows the level fader ( white circular button) is missing. But when I stop the uTrack24 from playing the white circular button comes back. (see attached pic). Wasn’t sure if you guys had this problem before.
    I use a iPad Air 2 and my uRemote firmware is v1.2.018 (July, 2016)

    Thanks ?

    Attachments:
    12th August 2016 at 10:08 #27283
    Laszlo
    Keymaster

    Hi lilpyro,

    It happens with only one single song?
    It happens all the time?
    Please send me your song and the song before this song with “.set” file to: support_at_cymaticaudio_dot_com

    12th August 2016 at 19:40 #27291
    Larry
    Participant

    So far it has been doing it on all the songs. Later when I get back from work I can send you some of the files.

    13th August 2016 at 19:20 #27292
    Larry
    Participant

    OK…I sent out the song files to support_at_cymaticaudio_dot_com

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