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Firmware update issues on OSX

Home Page › Forums › Cymatic Audio Forum › Live Player LP-16 › Firmware update issues on OSX

Viewing 26 posts - 1 through 26 (of 26 total)
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  • 4th December 2015 at 13:41 #26624
    Paraffine
    Participant

    Hi

    I’m trying to update the firmware of my LP-16, current version is V-8503 on an iMac with OSX V 10.10.5.

    The LP-16 is detected by OSX as an audio interface and it says USB interface mode on the device.

    The LP-16_83926_firmware_upgrade.app does NOT recognize the device, so I’m not able to update the firmware.

    I tried the following:
    – shut down all audio software
    – unplugged all usb devices
    – started the firmware updater, plugged in LP-16 and switched it on
    – tried it the other way around too, plug in, switch on, start the firmware updater.
    – nothing happens…

    Thanx for any advice…

    4th December 2015 at 16:21 #26625
    Laszlo
    Keymaster

    Hi paraffinemusic,

    We received some email from few user who experienced the same problem.
    We already started to looking this issue.
    At the moment not clear the os version or any other installed sofware cause this issue, I recommend to try it out on another MAC or on a windows PC.
    We apologize for any inconvenience this may have caused you.

    4th December 2015 at 18:17 #26626
    Paraffine
    Participant

    Hi Lazlo

    Tried another MAC, MacBook Pro… didn’t work either. So now I’m stuck…

    7th February 2016 at 03:47 #26795
    Paul Tunyogi Csapo
    Participant

    I have exactly the same Problem.
    I thought its a professional gear.
    On Monday i bring it back.
    Waste of money and time.
    Good idea but not usable.
    I really could use it.

    7th February 2016 at 19:37 #26800
    Paul Tunyogi Csapo
    Participant

    Ok…i tried with the PC, and the PC does not recognized anything.
    I installed the driver too……nothing worked !!

    Bye Bye LP 16.

    8th February 2016 at 19:31 #26803
    Laszlo
    Keymaster

    Hi PaulTC,

    Sorry to hear you experiencing problem with LP-16.
    We had some problem with the OSX updater this was mainly compatibility issue, on different OSX versions.
    Today we already released the current firmware version with new OSX updater, this can helps for the users like you and paraffinemusic, who had problem with firmware update on OSX.
    Your second message in this forum just not clear for me, how do you install the driver without the PC detect the device properly? The driver installation require a properly connected and detected LP-16…
    We are sorry for the inconveniences.

    Anyhow the new OSX updater already uploaded, this should solve the firmware update problem on osx

    Downloads

    10th February 2016 at 16:48 #26808
    Paraffine
    Participant

    Hi there

    Is this really a new Version? It behaves exactly the same, still does not recognize LP-16…

    Really frustrating…

    10th February 2016 at 16:53 #26809
    Laszlo
    Keymaster

    Hi paraffinemusic

    So you still not able to update the LP-16 with the latest OSX updater?
    This is really strange.
    Your device deteced in interface mode? The display on the device change to “MAC interface mode”? Do you see your LP-16 in the Audio Midi settings?

    10th February 2016 at 17:04 #26810
    Paraffine
    Participant

    Correct… i can select it as an audio input/output and it says “MAC interface mode”?…

    But the updater does not do anything.

    10th February 2016 at 17:33 #26811
    Laszlo
    Keymaster

    Can you please describe the problem more detailed?
    -OSX version
    -Current firmware version
    -What does it mean “the updater does not do anything”? it says no device connected? The update button are active or grayed out?

    Can you please try: turn off the LP-16, reboot your MAC, start the updater, turn on the LP-16

    10th February 2016 at 17:56 #26812
    Paraffine
    Participant

    OSX 10.10.5
    Firmware V-8503

    If i connect the player first an then start the updater, the updaters windows are simply empty and the update button is grayed out.
    If i start the updater first and then connect the device it states “no device connected”.

    rebooting changes nothing….

    10th February 2016 at 19:12 #26813
    Laszlo
    Keymaster

    What do you see on the updater window header? Cymatic Downloader or DFU updater?
    Please try to leave the updater open then connect the LP-16 to different USB slot, and please try with different USB cable.

    10th February 2016 at 19:41 #26814
    Paraffine
    Participant

    It says “Cymatic Downloader”

    Tried different USB Slot, Tried different Mac, different cable… no change.

    12th February 2016 at 13:25 #26815
    Laszlo
    Keymaster

    I sent you email to ask more details about your MAC hw and software environment.

    I looking forward for your feedback.

    Sorry for the inconveniences

    9th July 2016 at 12:23 #27221
    Karsten Dines Johansen
    Participant

    Hi, I am on Mac Os X 10.10.5 and the problem is stil there with the firmware updater.

    Best
    KD

    11th July 2016 at 12:20 #27222
    Laszlo
    Keymaster

    Hi SuperCharger,

    Please try to exit from any audio related app on your MAC, and make sure the LP-16 not set as default sound I/O interface. Start the USB updater, then connect the LP-16 to the MAC and click on the update.

    17th August 2016 at 16:21 #27297
    Egoless
    Participant

    I managed to get the device recognised by the firmware updater… Just turn off the device, connect the cable, launch the updater and then turn on the device…

    But I still can’t update, the message is : Download ready.ERROR: ArchDl_GetDfuDeviceProperties failed. Error Code: 0xE00002C5

    EDIT: Strangely, after it recognised the unit, it doesn’t anymore when I do the exact procedure again 🙁

    EDIT2: Seems like I only manage to get it recognised when it says on the device “Please connect PC of USB storage device” and I suspect that is the reason why it’s not uploading the firmware… But when it’s properly connected ” USB INTERFACE MODE ” then it’s not recognised… :/

    17th August 2016 at 16:43 #27300
    Egoless
    Participant

    Screenshot

    Attachments:
    17th August 2016 at 17:14 #27302
    Laszlo
    Keymaster

    Hi,

    Thank you for your feedback.
    This error code means “USB device is already opened”
    Please make sure the LP-16 not selected as default interface in your Audio Midi settings panel.
    Also make sure there’s no other audio related application running on your MAC during the firmware update.
    Please try the following thing:
    1.Connect the LP-16 to your computer.
    2.Turn it off then reboot your computer, but leave the LP-16 connected (turned off)
    3.After the reboot process, start the firmware updater, when the application running please turn on the LP-16.
    If still not success, remove the LP-16 but leave turned on, exit from the firmware updater then start it again and connect the LP-16 in turned on state.
    I looking forward for your feedback

    17th August 2016 at 17:34 #27303
    Egoless
    Participant

    Tried it all, not working. It is not default interface… Tried other usb cables / ports, still the same. It seems the process of recognising the unit is quite random. But still get the error code when it manages to discover the unit 1 in 20 times…

    [quote=”Laszlo” post=1717]Hi,

    Thank you for your feedback.
    This error code means “USB device is already opened”
    Please make sure the LP-16 not selected as default interface in your Audio Midi settings panel.
    Also make sure there’s no other audio related application running on your MAC during the firmware update.
    Please try the following thing:
    1.Connect the LP-16 to your computer.
    2.Turn it off then reboot your computer, but leave the LP-16 connected (turned off)
    3.After the reboot process, start the firmware updater, when the application running please turn on the LP-16.
    If still not success, remove the LP-16 but leave turned on, exit from the firmware updater then start it again and connect the LP-16 in turned on state.
    I looking forward for your feedback[/quote]

    17th August 2016 at 17:37 #27304
    Laszlo
    Keymaster

    Do you have any chance to use windows PC to execute the update?

    17th August 2016 at 17:39 #27305
    Egoless
    Participant

    Don’t have a Windows PC, but do have parallels with Win7 installed, will try to install the driver / run the update… Will post back… Cheers

    17th August 2016 at 17:50 #27306
    Egoless
    Participant

    Bingo! Worked in Parallels Win7, it’s updated.

    6th September 2016 at 11:08 #27342
    Laszlo
    Keymaster

    I made some test to trying to reproduce that issue on OSX. It quiet difficult to figuring out which application cause that problem.
    I found a workaround which most likely solve that issue.
    It seems if the user force to close all of the running apps on the MAC that helps to free up the USB driver in this cause the updater starting properly.

    Please follow this instructions:
    1. Please find and start the “Automator” app in your launchpad.
    2. Choose the “Application” in the Automator
    3. In the search field type “quit” then select “Quit All Applications”
    4. Make sure the “Ask to save changes” checkbox selected
    5. Command + S –> or “File” -> “Save” name your application “Quit all applications”
    6. Run that Quit all apps then start the USB updater

    6th June 2017 at 01:34 #28458
    Lukas
    Participant

    Good Evening. unfortunately that didn’t work (I tried it on two Mac computers …).

    6th June 2017 at 09:06 #28461
    Laszlo
    Keymaster

    Hi,

    Could you please provide more details?
    Do you have any error message on the screen?
    Does the Cymatic device display USB interface mode on the screen?
    Do you have any Native instruments application installed on your computer? If yes first stop those processes in the task manager

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