Firmware update issues on OSX

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  • 11th July 2016 at 12:20 #27222
    Laszlo .Laszlo
    Keymaster

    Hi SuperCharger,

    Please try to exit from any audio related app on your MAC, and make sure the LP-16 not set as default sound I/O interface. Start the USB updater, then connect the LP-16 to the MAC and click on the update.

    17th August 2016 at 16:21 #27297
    EgolessEgoless
    Participant

    I managed to get the device recognised by the firmware updater… Just turn off the device, connect the cable, launch the updater and then turn on the device…

    But I still can’t update, the message is : Download ready.ERROR: ArchDl_GetDfuDeviceProperties failed. Error Code: 0xE00002C5

    EDIT: Strangely, after it recognised the unit, it doesn’t anymore when I do the exact procedure again 🙁

    EDIT2: Seems like I only manage to get it recognised when it says on the device “Please connect PC of USB storage device” and I suspect that is the reason why it’s not uploading the firmware… But when it’s properly connected ” USB INTERFACE MODE ” then it’s not recognised… :/

    17th August 2016 at 16:43 #27300
    EgolessEgoless
    Participant

    Screenshot

    Attachments:
    17th August 2016 at 17:14 #27302
    Laszlo .Laszlo
    Keymaster

    Hi,

    Thank you for your feedback.
    This error code means “USB device is already opened”
    Please make sure the LP-16 not selected as default interface in your Audio Midi settings panel.
    Also make sure there’s no other audio related application running on your MAC during the firmware update.
    Please try the following thing:
    1.Connect the LP-16 to your computer.
    2.Turn it off then reboot your computer, but leave the LP-16 connected (turned off)
    3.After the reboot process, start the firmware updater, when the application running please turn on the LP-16.
    If still not success, remove the LP-16 but leave turned on, exit from the firmware updater then start it again and connect the LP-16 in turned on state.
    I looking forward for your feedback

    17th August 2016 at 17:34 #27303
    EgolessEgoless
    Participant

    Tried it all, not working. It is not default interface… Tried other usb cables / ports, still the same. It seems the process of recognising the unit is quite random. But still get the error code when it manages to discover the unit 1 in 20 times…

    [quote=”Laszlo” post=1717]Hi,

    Thank you for your feedback.
    This error code means “USB device is already opened”
    Please make sure the LP-16 not selected as default interface in your Audio Midi settings panel.
    Also make sure there’s no other audio related application running on your MAC during the firmware update.
    Please try the following thing:
    1.Connect the LP-16 to your computer.
    2.Turn it off then reboot your computer, but leave the LP-16 connected (turned off)
    3.After the reboot process, start the firmware updater, when the application running please turn on the LP-16.
    If still not success, remove the LP-16 but leave turned on, exit from the firmware updater then start it again and connect the LP-16 in turned on state.
    I looking forward for your feedback[/quote]

    17th August 2016 at 17:37 #27304
    Laszlo .Laszlo
    Keymaster

    Do you have any chance to use windows PC to execute the update?

    17th August 2016 at 17:39 #27305
    EgolessEgoless
    Participant

    Don’t have a Windows PC, but do have parallels with Win7 installed, will try to install the driver / run the update… Will post back… Cheers

    17th August 2016 at 17:50 #27306
    EgolessEgoless
    Participant

    Bingo! Worked in Parallels Win7, it’s updated.

    6th September 2016 at 11:08 #27342
    Laszlo .Laszlo
    Keymaster

    I made some test to trying to reproduce that issue on OSX. It quiet difficult to figuring out which application cause that problem.
    I found a workaround which most likely solve that issue.
    It seems if the user force to close all of the running apps on the MAC that helps to free up the USB driver in this cause the updater starting properly.

    Please follow this instructions:
    1. Please find and start the “Automator” app in your launchpad.
    2. Choose the “Application” in the Automator
    3. In the search field type “quit” then select “Quit All Applications”
    4. Make sure the “Ask to save changes” checkbox selected
    5. Command + S –> or “File” -> “Save” name your application “Quit all applications”
    6. Run that Quit all apps then start the USB updater

    6th June 2017 at 01:34 #28458
    LukasLukas
    Participant

    Good Evening. unfortunately that didn’t work (I tried it on two Mac computers …).

    6th June 2017 at 09:06 #28461
    Laszlo .Laszlo
    Keymaster

    Hi,

    Could you please provide more details?
    Do you have any error message on the screen?
    Does the Cymatic device display USB interface mode on the screen?
    Do you have any Native instruments application installed on your computer? If yes first stop those processes in the task manager

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