Firmware update problem – urgent

Hi Laszlo,
I have the same issue. Firmware update via USB (Windows 64bit)
I received message “upgrade failed. error code 0x1f”
After retrying that several times I tried the network firmware update.
It gets to ‘Burning flash…’ but then gives the message “Error writing to flash memory”.

Please send me the instructions to get past this.

Thanks

I am also having trouble updating the firmware. Tried USB (OSX) and Network. Both methods fail. Help please.

HI Just purchased and I have exactly the same issue and the same error code
Why do you not post the instructions you have emailed If you had I could have tested them rather than waiting for a reply to my email sent today marked urgent!l
You seem to be aware of this issue so at the moment I have a brand new machine which is now useless as a result of your large instruction ( a4 page in yellow at the top of the box) telling me upgrade immediately to the latest version of firmware! I didn’t get 1 minute of use before a problem!
Not good

Dear Monmol,

As you may have seen, our messages may have crossed on this forum as we just have posted an announcement on the topic.

Truth be told, it took indeed some time to weed out the regular problems caused by computers, drivers and so on and recognize that under certain circumstances, there is a hardware glitch potentially makes the firmware update fail.
Thru the active input from users like yourself on this forum we have recognized the issue now and are working with our local dealers and distributors to make the appropriate measures.

We like to thank our user-base for their active support and apologize for the inconvenience.

Kind regards,
Cymatic Audio Support

Hi marcbonnie777,

That doesn’t seems hw issue, it looks USB communication issue.
Please update your device with network update method.

I have an emergency here. I need to update my firmware to 3474 be able to use the ADAT option card.
Every update method I try does not work.
Presently my unit has firmware 2469.

USB connection update by plugging in to the rear shows “no device present.” Won’t work.
Network update with ethernet cable goes on for 3 hours without finishing the update. Won’t work.

Please address this problem as I need to record in two days with the unit.

Thanks,

Hello, I just tried to update the firmware to the latest version.
So I copied uTRACK24_Release_3474.bcd to an (for the rest empty) USB stick, but the only thing that happened was that I was asked if I would format the USB drive. (Again!)
Of course that is not what I want. I will try to update using the network method, but I think this still requires some attention!

Hi Adubodub

I would like to know what firmware version was on the device before you started to update.

The current version 3474, as I seen correctly you tried to install the 3124 release from February is that correct?

You can discover your uTrack24 IP address easily if you connect the uTrack24 to a router then you connect your iPhone/Android phone to the same router then start the Fing https://www.fing.io/ application.

If you already know the ip address please type that address in your browser (MAC/PC) chrome browser preferred then drag and drop the 3474 bcd file to start the update.

Hi Bigego,

If your device already updated to 3124 or 3474 firmware release you are on the safe side. We changed the update method so you don’t need to worried about this.
The faulty flash devices should failing during the update to 3124 or 3474.

Hi Adubodub,

That is not too good news.
That was the main reason why we forced our users to update the device soonest as possible to the latest release, because with the new firmware release that issue can solved. As I seen correctly that v2016 firmware is some of the very first releases from October 2014.
The best thing what you can do, please contact with your distributor where you bought the device and explain them the same thing what you wrote here.
If you need further assistance in this matter please do not hesitate to contact with us in support_at_cymaticaudio_dot_com

Sorry for the inconveniences.

Hi Claude,

Please connect your uTrack24 to any router. Go to the Settings/utilities/system details note the ip address.
Connect your MAC to the same router then type the IP address to your browser, then follow the on screen instructions.

I have the exact same issue that Adubodub reported. I purchased the unit new last month and attempted to update the firmware to 3474. I do not remember the exact number of the existing firmware on the unit, but it was a much lower number, at least in the 2000s. I used the network method, connecting directly to a computer. I found the IP address fine, got the browser to work, selected the 3474 update file, and then after the status bar completed I had the “system error power cycle dev. and try again” message on the unit, and the browser says “Error writing to flash memory.” I attempted redoing this several times with the same result.

Your suggestion to Adubodub was to contact the distributor. Is that still the only thing that can be done? Can I expect the dealer to know this is a legitimate issue?

I am stuck on this firmware issue now. I tried the network update first, then usb.
The display just says firmware update do not turn off.
I can no longer connect via network, usb tries to do the update but then fails…