8th September 2016 at 20:44 #27348MiguelParticipant
Hi, i’m getting this ERROR 0x1f after been running Firmware v3124 Updater. (similar situation with Williams who wrote Error code 0x1f Topic)
I’ve tried different methods and none is uploading firmware correctly. Has result firmware update fails and no firmware is running at the moment so i can’t either see the IP or build-in firmware version, but i’m pretty sure it was v2016 (or under).
Please help me to fix this situation.
I bought this new about 6 moths ago…. still want to use much more.
Thanks!9th September 2016 at 09:50 #27352
I would like to know what firmware version was on the device before you started to update.
The current version 3474, as I seen correctly you tried to install the 3124 release from February is that correct?
You can discover your uTrack24 IP address easily if you connect the uTrack24 to a router then you connect your iPhone/Android phone to the same router then start the Fing https://www.fing.io/ application.
If you already know the ip address please type that address in your browser (MAC/PC) chrome browser preferred then drag and drop the 3474 bcd file to start the update.10th September 2016 at 18:09 #27357Michael O’HaraParticipant
I Have :ohmy: no current issues but would like to know if my Utrack 24 will be one of these devices with the faulty flash memory before I find out the hard way. How can I determine if mine is defective? Thanks12th September 2016 at 10:16 #27358
If your device already updated to 3124 or 3474 firmware release you are on the safe side. We changed the update method so you don’t need to worried about this.
The faulty flash devices should failing during the update to 3124 or 3474.12th September 2016 at 17:15 #27362MiguelParticipant
i’m not sure which firmware was on the device!
(before starting update) This was what i remember when looking at the System Details menu
2016 (is this one the date or firmware version?)
1543 (i think the nr. here was something like this or close)
169.254.145.18 (IP Address)
After following all steps, having uTrack24 connected to the network router, and finding the IP with Fing app, i was able to open html drag and drop network firmware updater where i dropped the latest version 3474 (progress bar works both at the uTrack and computer) Resulting in a message at html saying
Error writing flash memory,
and a message at uTrack24 saying
system error power cycle dev. and try again
What should i do now?
Thanks!13th September 2016 at 17:06 #27363
That is not too good news.
That was the main reason why we forced our users to update the device soonest as possible to the latest release, because with the new firmware release that issue can solved. As I seen correctly that v2016 firmware is some of the very first releases from October 2014.
The best thing what you can do, please contact with your distributor where you bought the device and explain them the same thing what you wrote here.
If you need further assistance in this matter please do not hesitate to contact with us in support_at_cymaticaudio_dot_com
Sorry for the inconveniences.2nd February 2017 at 15:55 #27954saadiParticipant
my system :
IP Adress 0.0.0.0
impossible to mount a usb card with there new driver on the root of the Usb card
Impossible to get any adress IP with an ethernet connection
Mac os 10.11
Claude from Paris2nd February 2017 at 16:13 #27955
Please connect your uTrack24 to any router. Go to the Settings/utilities/system details note the ip address.
Connect your MAC to the same router then type the IP address to your browser, then follow the on screen instructions.2nd February 2017 at 16:23 #27956saadiParticipant
Thanks a lot it works well
now i put my Madi card in the slot
:cheer:28th February 2017 at 08:45 #28070Shawn FentonParticipant
I have the exact same issue that Adubodub reported. I purchased the unit new last month and attempted to update the firmware to 3474. I do not remember the exact number of the existing firmware on the unit, but it was a much lower number, at least in the 2000s. I used the network method, connecting directly to a computer. I found the IP address fine, got the browser to work, selected the 3474 update file, and then after the status bar completed I had the “system error power cycle dev. and try again” message on the unit, and the browser says “Error writing to flash memory.” I attempted redoing this several times with the same result.
Your suggestion to Adubodub was to contact the distributor. Is that still the only thing that can be done? Can I expect the dealer to know this is a legitimate issue?28th February 2017 at 13:59 #28074
Sorry to hear this problem.
It seems the only way to solve this issue to send back the device to the distribution where you bought the device.
We already made a correction in 3124 firmware release so all of the devices which already updated to this or higher firmware are not infected with this issue.
We already sent out emails to our distributions to update the devices before they sell the devices. It seems somehow one device with older firmware release slipped out somehow from our distributor. We are really sorry for this issue.
If you need help to get your device to replace please keep touch with us we are here and ready to help you.
Sorry for the inconveniences21st October 2018 at 09:26 #42467Randy SkaggsParticipant
I am stuck on this firmware issue now. I tried the network update first, then usb.
The display just says firmware update do not turn off.
I can no longer connect via network, usb tries to do the update but then fails…
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