Firmware updating time out?

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  • #25672
    Chris McKennaChris McKenna
    Participant

    Hello,
    I’m updating the firmware on my uTrack 24.
    Everything went well with the setup for the update, my router, computer and the uTrack all recognized each other.
    The downloaded file was navigated to when prompted and the unit began the firmware update without a problem.
    My question is, how long is this supposed to take? It have been displaying the same “Firmware Upgrade in Progress” text on the uTrack and “Burning flash” with the rotating progress circle spinning constantly, on my computer screen for about 3.5 hours now.
    At what point do I abort and if so, will I be able to retry once I have done so?
    Thanks for any help!
    vari-mu

    Equipment specifics:
    OSX 10.10.1
    Firefox browser to access uTrack via an xfinity router
    uTrack 24

    #25673
    Anonymous
    Guest

    Hello Vari-mu,
    The firmware upgrade process should not take more than 2 minutes. If even after 3 minutes the reboot device message is not seen, the device can be safely restarted manually. This is an issue that occurs rarely with some combinations of browsers and operating systems

    Even if the device is powered off in the middle of an update, when the device restarts it will wait for firmware upgrade. So the device can always be updated, even if something goes wrong during the update process.

    Cymatic Audio Support

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