Firmware won’t update

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Viewing 10 posts - 1 through 10 (of 10 total)
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  • 8th March 2017 at 23:51 #28116
    GregGreg
    Participant

    I am trying to update the firmware on my lr-16 using OSX 10.12..
    Not only is it not working – it doesn’t respond at all. I’m hoping to use my flashdrive for recording but the firmware on this library’s recorder is 3746 – I think that’s part of the problem.

    no one at the library seems to know how to fix it – so I figured I would try – thanks

    9th March 2017 at 11:53 #28118
    ChetanChetan
    Participant

    Hi,

    The front panel USB drive has to be disconnected to connect the device to the PC.
    If that is already the case, please unplug all the USB drives on your MAC and try the update again.

    2nd June 2017 at 20:34 #28453
    SilvanSilvan
    Participant

    Same problem, here on OSX 10.8.5. Device is connected, Updater says “No device found”. Nothing else is connected to any USB slot. I also tried upgrading with a windows pc, but I can´t find the 32bit verion in the download section. I need to upgrade, because after some time I get horrible crackle sounds (if its playing at all) in playback. This only happens on the Mac, Win10 seems to be fine with the recorder.

    What else can i do? Thank you.

    6th June 2017 at 09:13 #28462
    Laszlo .Laszlo
    Keymaster

    Hi,

    Do you see the USB interface mode text on the Cymatic device display?

    Please follow this instructions:
    1. Please find and start the “Automator” app in your launchpad.
    2. Choose the “Application” in the Automator
    3. In the search field type “quit” then select “Quit All Applications”
    4. Make sure the “Ask to save changes” checkbox selected
    5. Command + S –> or “File” -> “Save” name your application “Quit all applications”
    6. Run that Quit all apps then start the USB updater

    22nd June 2017 at 14:00 #28542
    SilvanSilvan
    Participant

    Thanks, but still no device found

    22nd June 2017 at 14:54 #28543
    Laszlo .Laszlo
    Keymaster

    Hi

    Does your device displays “USB interface mode [MAC]” on the screen?
    Do you have any “native instruments” application on your mac? Several user reported an issue where the native instruments app blocks to access to the device. Please make sure there’s no Native instruments process running where you updating the device

    22nd June 2017 at 15:26 #28544
    SilvanSilvan
    Participant

    No application is running. I don’t even have NI Software installed.

    22nd June 2017 at 15:45 #28545
    Laszlo .Laszlo
    Keymaster

    [quote=”Laszlo” post=2912]

    Does your device displays “USB interface mode [MAC]” on the screen?[/quote]

    Do you have a chance to update the device on Windows PC?

    22nd June 2017 at 16:27 #28546
    SilvanSilvan
    Participant

    Yes. Until i Start the update. Then it says do not switch oft, update in progress. But it freezes there while on the mac i get no device found

    26th June 2017 at 11:01 #28556
    SilvanSilvan
    Participant

    Yes, but I need the 32bit version. Your download section only shows the 64bit version.

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