Getting USB drives to work with uTrack24?

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • 12th January 2015 at 12:53 #25679
    Chris McKenna
    Participant

    Hello,
    I just purchased a G-tech 1TB 72000 rpm HDD-drive, formatted (as instructed in the uTrack manual ) for MS-DOS FAT32, and yet, it does not mount in the uTrack. I get an error reading the drive and when I attempt to format, I get a “format drive failed” error as well.
    This USB drive is bus powered in case that makes a difference.

    Any ideas on how I can get the drive to be recognized by the utrack24?

    In the absence of that possibility, can you then please recommend a specific drive/or drives that will definitely work with the Utrack? I’d like to avoid throwing money down a hole trying to find the right match for the uTrack.
    Thanks

    12th January 2015 at 13:58 #25680
    Anonymous
    Guest

    Hello vari-mu,
    We will check why this drive isn’t mounting. Can you please let us know which modell you have? Please check for the modell number, this should be in the format 0G0xxxx (where xxxx is a 4-digit number)

    Cymatic Audio Support

    12th January 2015 at 21:29 #25684
    Chris McKenna
    Participant

    Hello, thanks for the fast reply…here is the number requested: 0G02723
    model number: GDEVNA10001BDB

    Also, as requested in my prior post, can you please suggest a KNOWN drive that works with uTrack24, so that I can start recording with it?

    Thanks again

    13th January 2015 at 12:16 #25687
    Anonymous
    Guest

    Hi vari-mu,
    We have had very good results with standard 1 or 2TB external drives (e.g. WD elements or Toshiba drives).

    We will test with your G-tech drive but it might take a few days since we had to order it from the US (doesn’t seem to be available in Europe).

    Cymatic Audio Support

    15th April 2015 at 06:08 #25948
    chris
    Participant

    I have g drive 500GB. 0G04105, I purchased through sweetwater with the unit. Updated firmware, indicates mounting, then error reading drive.

    15th April 2015 at 06:25 #25949
    Tom Sailor
    Participant

    Who is the manufacturer? Did you format it as a Fat32 drive? Format via the uTrack?

    15th April 2015 at 16:23 #25952
    chris
    Participant

    Thanks for reply. The manufacture is G Technology, G Tech e RAW, with this number on it 0G04105.

    https://www.g-technology.com/products/g-drive-ev-raw

    I did try to format on u24 and it would not complete either. My PC wouldn’t recognize the drive either, so thinking it may be faulty. I did connect a very old 16GB USB stick and it worked.

    Do you have any other usb hard drive recommendations as an alternative. I going to work with sweetwater to swap, but going to buy another one local to do some recording with. Thanks.

    15th April 2015 at 17:54 #25953
    Tom Sailor
    Participant

    Hi

    I use a Seagate Backup Plus 1TB drive that costs $70-80 with flawless results…Glyph and G-tech drives use drivers and can confuse the uTrack as we recommend driverless compliant usb drives. Hope this helps.

    15th April 2015 at 18:09 #25955
    chris
    Participant

    Thanks again Tom, I will give this a try. Sweetwater is a bit irritating, they indicated the G Tech Drive drive would work as well.

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