Home Page Forums Cymatic Audio Forum uTrack 24 Hardware issue with utrack24

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #27125
    Croox
    Participant

    We have had two hardware issues with our Cymatic uTrack24 and have sent 3 emails to support for some help with it and have heard nothing back. Don’t particularly want to fill out the whole form again for no reply. Anyone here have a better way to contact someone at cymatic rather than filling out their contact forms that they appear to not answer?

    Thanks,

    Tom M

    #27126
    Chetan
    Participant

    Hi Tom,

    It looks like we have some problem on the back-end where unfortunately some of the contact forms are not reaching us. We are working on fixing that problem asap. In the meantime you must have gotten a mail from support for further details.

    Sorry for the inconvenience.

    #27127
    Cymadmin
    Participant

    Hello Tom,
    A quick first scan unfortunately does not unveal a problem on the system at first sight.
    Did you get a confirmation email when you sent the ticket (Thank you etc)?
    Please contact us directly at support[at]cymaticaudio.com and we are most eager to help you!

    #27128
    Croox
    Participant

    Hey thanks for the quick response I will send an email through to you later today with the issues.

    I wasn’t receiving a confirmation email for submitted ticket which I thought strange. I tried multiple emails and both the technical form and the standard support form.

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.