Hardware issue with utrack24

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  • 14th June 2016 at 19:50 #27125
    CrooxCroox
    Participant

    We have had two hardware issues with our Cymatic uTrack24 and have sent 3 emails to support for some help with it and have heard nothing back. Don’t particularly want to fill out the whole form again for no reply. Anyone here have a better way to contact someone at cymatic rather than filling out their contact forms that they appear to not answer?

    Thanks,

    Tom M

    15th June 2016 at 12:52 #27126
    ChetanChetan
    Participant

    Hi Tom,

    It looks like we have some problem on the back-end where unfortunately some of the contact forms are not reaching us. We are working on fixing that problem asap. In the meantime you must have gotten a mail from support for further details.

    Sorry for the inconvenience.

    15th June 2016 at 13:00 #27127
    CymadminCymadmin
    Participant

    Hello Tom,
    A quick first scan unfortunately does not unveal a problem on the system at first sight.
    Did you get a confirmation email when you sent the ticket (Thank you etc)?
    Please contact us directly at support[at]cymaticaudio.com and we are most eager to help you!

    15th June 2016 at 13:30 #27128
    CrooxCroox
    Participant

    Hey thanks for the quick response I will send an email through to you later today with the issues.

    I wasn’t receiving a confirmation email for submitted ticket which I thought strange. I tried multiple emails and both the technical form and the standard support form.

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