Home screen stuck, buttons not working

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    Sophia Simmons
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    My cymatic audio player LP 16 seems to be stuck on the screen that says ‘please connect PC or USB storage device’. None of the buttons are changing the screen, I’ve tried plugin my USB in which hasn’t changed anything. I also plugged it into my computer and downloaded the latest drivers/firmware. I don’t know what else I can do to try and get it working again. I’m not sure if it could have to do with my USB device, although it was working fine before. I emailed the cymatic support and haven’t received any response from them. Has anyone else run into this issue of a stuck home screen?
    Any help is much appreciated!

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