import problems

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  • 26th April 2016 at 19:58 #27015
    rockinb
    Participant

    i’m trying to import files from my seagate ext HD you recommended and am experiencing the following problems …

    i’m importing to my iMac with 8 gigs of ram , using logic pro x .
    some files import normally . others stall while importing causing not only problems with the utool app but with the iMac overall !
    utool will not quit normally . i have to use com-opt-esc to quit utool , but that does not even completely work ! i’m unable to reopen tool and am even unable to restart my iMac ! i have to force shutdown with the main button , and the reboot the iMac for another try which usually fails …

    i find the manual unclear on some issues for, me at least.

    also … some tutorial videos in english would be most welcome .

    27th April 2016 at 13:06 #27018
    Laszlo
    Keymaster

    Hi rockinb,

    Do you connect the HDD to USB hub or directly to your iMac?
    Can you please try to connect it to another USB port, or check the USB cable of the HDD.
    Any other file operation works well with your HDD? I mean If you drag and drop the the multitrack files into the logic without importing them with uTool the logic able to open the files properly?

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