Lack of support from Cymatic

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  • 13th April 2020 at 14:45 #85198
    Ruud van Steenis
    Participant

    I noticed that lately most questions are not answered by Cymatic anymore.
    In the past, there was usually a reaction on questions by ‘Laszlo’, but it seems nowadays people with questions or problems are on their own.
    (Which is a bad thing for the popularity of the brand name…)
    What you get now, is that someone posts a problem and the reaction from other forum members is: “I have the same problem but I also didn’t find a solution.”
    So, come on Cymatic, people bought your products, so help them with an answer if there is a problem!

    13th April 2020 at 17:37 #85208
    R Oliver
    Participant

    TOTALLY Agree!!! I don’t know if you will find this helpful, but I have found Reddit to be a great alternative to Cymatic’s site. Unfortunately, Cymatic’s support page is practically useless, but I have found plenty of helpful souls over at Reddit who have a great wealth of knowledge of their products.

    17th April 2020 at 08:13 #85577
    Laszlo
    Keymaster

    Hello guys,

    Please send your request to the cymatic support channel https://cymaticaudio.com/contact-support/ or sending an email to support_at_cymaticaudio_dot_com email address.
    I’m apologize for the delayed response on forum.

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