Lack of support from Cymatic

I noticed that lately most questions are not answered by Cymatic anymore.
In the past, there was usually a reaction on questions by ‘Laszlo’, but it seems nowadays people with questions or problems are on their own.
(Which is a bad thing for the popularity of the brand name…)
What you get now, is that someone posts a problem and the reaction from other forum members is: “I have the same problem but I also didn’t find a solution.”
So, come on Cymatic, people bought your products, so help them with an answer if there is a problem!