LP-16 – cannot install firmware update through OSX + little audio problem

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  • 20th September 2017 at 14:13 #28866
    Giovanni Luca Picariello
    Participant

    Hi there,

    i just bought a LP-16 and it works fine…But before i bring it onstage, i wanted to update the firmware and all (83926 running on my machine as i write).

    I downloaded the 83956 update, but when i double click on it, the message shown on my Macbook (Osx El Capitan, vers. 10.11.6)
    is: Is Impossible to Open the app ““Cymatic Downloader LP16_83956”
    I did it with the 83934 firmware to try it, but it just happens the same.

    Ps Yesterday at the reharsals i had an audio problem too: when i double clicked on the stop button, we heard a digital clip in the P.A. (as a machine the shuts off, e.g.). Do you have any suggestions?

    THANKS A LOT!

    20th September 2017 at 16:25 #28868
    Laszlo
    Keymaster

    Hi,

    The audio problem will be resolved after updating the firmware on the device, so let’s focus on the update issue first.

    [quote=”Gilmar Is God” post=3205]Is Impossible to Open the app ““Cymatic Downloader LP16_83956”
    [/quote]
    Is that the exact text what you can see in the error dialog?
    Have enabled to open applications from outside of apple store?
    To do this please check this topic first: https://support.apple.com/kb/ph18657?locale=en_US
    If you still have the issue, could you please send me a screenshot of the error message?

    21st September 2017 at 03:12 #28869
    Giovanni Luca Picariello
    Participant

    Unfortunately, i tried to change my security options and i still get the same message…I have 16/18 hours before the show. At the end of the day it’s no biggie cause the machine works (minus the digital clip i mentioned earlier) but, you know, that’s just to be safe…

    21st September 2017 at 03:13 #28871
    Giovanni Luca Picariello
    Participant

    Unfortunately, i tried to change my security options and i still get the same message…I have 16/18 hours before the show. At the end of the day it’s no biggie cause the machine works (minus the digital clip i mentioned earlier) but, you know, that’s just to be safe…

    Attachments:
    25th September 2017 at 17:28 #28888
    Laszlo
    Keymaster

    Hi,

    We have replaced the updater on our website. Could you please re-download and try to update again?

    25th September 2017 at 18:28 #28891
    Giovanni Luca Picariello
    Participant

    You guys were so great! The new updated worked just fine! Thanks a Lot

    The Lp-16 is great btw!

    Attachments:
    10th November 2017 at 02:04 #29095
    Mark
    Participant

    Thanx a lot too because your responses helped me too!

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