LP 16 Died After 3 Weeks

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  • #37601
    Michael CaputoMichael Caputo
    Participant

    I purchased a an LP 16 on May 23rd for a new show. I prepared all my files carefully, used high quality USB flash drives, performed a firmware upgrade with no problem. I tested it for 3 weeks with the band at about 3 rehearsals with no problem. Yesterday, June 28th I went to do some more work, inserted my USB flash drive, it read the drive, but the Up and Down buttons were not functioning. I tried a brand new SanDisk USB flash…I could reach the menu from the menu button, but could not scroll down to the format option. I pressed the play button to see if the one song that loaded would play and it would not.

    I called Sweetwater and we went through 2 more firmware update and nothing. So after 3 weeks I am now stuck with a brick. I reached out to tech support and heard nothing. Now I have to wait until July 18th for a replacement. This is ridiculous. I am extremely disappointed.

    #38057
    Laszlo .Laszlo
    Keymaster

    Hi Michael,

    According to your description the device has hardware issue, there’s nothing to do with firmware updates. The device need to be replaced.
    We are sorry for the inconveniences

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