LP – 16 firmware update not working

[quote=”Laszlo” post=2963]Hi,

This error message means some of the other applications using your device then this blocks the update process.

Most of the times the users who experienced the same issue it had Native instruments application installed on the computer and that application blocks the update.

It seems if the user force to close all of the running apps on the MAC that helps to free up the USB driver in this cause the updater starting properly.

Please follow this instructions:
0. Reboot your MAC, leave the LP-16 connected
1. Please find and start the “Automator” app in your launchpad.
2. Choose the “Application” in the Automator
3. In the search field type “quit” then select “Quit All Applications”
4. Make sure the “Ask to save changes” checkbox selected
5. Command + S –> or “File” -> “Save” name your application “Quit all applications”
6. Run that Quit all apps then start the USB updater[/quote]

What is your OS version?

Let’s try slightly differently.
Please follow this instructions:
0. Reboot your MAC, leave the LP-16 connected but turn it off.
1. Please find and start the “Automator” app in your launchpad.
2. Choose the “Application” in the Automator
3. In the search field type “quit” then select “Quit All Applications”
4. Make sure the “Ask to save changes” checkbox selected
5. Command + S –> or “File” -> “Save” name your application “Quit all applications”
6. Run that Quit all apps then start the USB updater
7. Turn on the LP-16

Does your LP-16 shows “USB interface mode [MAC]” on the screen?
Are you removed the USB drive from the front panel?
Do you see the LP-16 connected successfully on the “Audio Midi Settings” on your MAC?

Ok, have no idea what’s going on.
I think the easiest solution if you update the firmware using Windows computer. –> You need to install the driver first.
Or try on another MAC

Sorry for the inconveniences.

I got the install to work on MacBook Pro by:

1) Open ‘Activity Monitor’ app on Mac
2) Kill any ‘Native Instruments’ applications/processes running (I think mine was Native Access but not sure now can’t remember)
3) Kill the ‘Audio MIDI Setup.app’ program/process.
4) try install the firmware update now (if the installer isn’t registering anything (ie. it says ‘No Device Connected’), then take the USB cable out of the Mac & plug back in immediately, this should detect the correct update to install. If the ‘Start Update’ button is greyed out then take the USB cable out & plug back in AGAIN and it should become available.

Hope this helps the several people in this forum I’ve noticed who gave up/ might not have resolved this problem still.

No problem Laszlo 🙂 I can’t verify 100% if the Audio MIDI Setup.app was actually part of the problem of not… but the take away here is to use the Activity Monitor app 😉 Cheers!

Yeah, thanks Greg Turner!!

That solved the problem… I closed 3 or 4 NI processes (first i overlooked one, and was quite frustrated, that it still did not work… but after force-quitting all the NI processes, it worked!)

1) Open ‘Activity Monitor’ app on Mac
2) Kill any ‘Native Instruments’ applications/processes running (I think mine was Native Access but not sure now can’t remember)