LP-16 FREEZE COMPLELY

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  • #171638
    Terry NikasTerry Nikas
    Participant

    I set up an LP-16 some time ago (I have worked with more than 10 LP-16 so far) and the device is complete frozen. I cannot update the firmware because when I connect it, it’s not getting recognised and the screen does absolutely nothing. Never seen that before.

    There is no master reset option and I don’t know what to do. Any suggestions?

    Is Cymatic Audio alive? Seems that the company is on halt somehow…

    #171653
    Terry NikasTerry Nikas
    Participant

    Also the Cymatic Downloader LP16_83956 is not opening (cannot be opened). I am a Mac user, I have OS Catalina version 10.15.7

    #171727
    Rezzz MRezzz M
    Participant

    According to Laszlo (https://cymaticaudio.com/topic/hello-3/#post-164666) “The main purpose of the forum is to exchange information with other Cymatic Audio users.” This feels like a problem that goes beyond your average users experience. I would advise trying the Contact -> Contact Support link up at the top and submit an official support request using their form.

    That said, I sent a support ticket off a week ago and still no response. There has been no activity on the Facebook or instagram page since June of 2020. The 2 month old link above is the last time Laszlo posted in these forums as far as I know. It is suspiciously quiet. Feels like a ghost town.

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