- 25th April 2017 at 02:27 #28262
Unit fails to power up. I believe it’s the power supply. Anyone else have this problem? I sent a report to Cymatic, but they are rather slow to respond. Nonetheless, it would seem that the external power supply is the culprit, even though it is always plugged into a power conditioner.25th April 2017 at 09:42 #28263LaszloKeymaster
I already sent you an email within 24 hours to reply to your support request.
“Laszlo 24 Apr 2017 06:41
Thank you for getting touch with us.
Im sorry to hear that issue.
This is very uncommon issue. Please contact with your distributor (the place where you bought the device) then ask a replacement device/PSU.
Do you have a chance to try with other PSU? Just to make sure the power supply broken not the device itself?
Usually this power supply connector are very common like routers etc using the same connector and voltage. You can try with 12V-15V min 1A power supply.”26th April 2017 at 23:37 #28271
How come I don’t see my reply when I hit submit?26th April 2017 at 23:38 #28272
I was saying that I tried it with a 12V, 500MA. It did not power up, but probably because it was insufficient.27th April 2017 at 15:16 #28275
It seems now that the unit has failed as well. I need to send it in for repair. Please let me know how I am to do this.27th April 2017 at 17:33 #28276LaszloKeymaster
Where did you bought your device?
You need to contact with this place (store or distribution etc) then tell them about the issue and they should replace/repair your device quickly.
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